Area Manager - Residential Services (IDD) (3497)

Friends4Life (F4L) is seeking a dependable, organized, and compassionate Area Manager to oversee residential services for adults with intellectual and developmental disabilities (IDD).

This position plays a critical leadership role within the organization, supporting the daily operations of multiple residential homes while promoting high-quality, person-centered care, strong team performance, and accountability across the program.

The Area Manager serves as a key connector between clients, staff, families, and leadership — ensuring individuals are not only safe and supported, but thriving within structured and meaningful home environments.

This is meaningful work. It is also leadership work.

We are looking for someone who leads with professionalism, emotional maturity, responsiveness, and consistency.

WHAT MAKES THIS ROLE DIFFERENT

This is not a desk-only management position.

F4L Area Managers are active, hands-on leaders who:

• Support and mentor House Managers and direct care staff
• Spend time directly engaged in homes alongside their teams
• Help solve problems in real time
• Promote accountability, consistency, and professionalism
• Build strong relationships with clients, families, and staff
• Help create stable and supportive home environments

This role is ideal for individuals who are calm under pressure, highly organized, team-oriented, and committed to high-quality care.

WHAT YOU WILL DO

Residential Leadership & Team Support

• Provide leadership and oversight across assigned residential homes
• Support, coach, and develop House Managers and direct care staff
• Promote consistency, accountability, and positive team culture
• Spend a minimum of 16 direct care hours weekly engaged in homes alongside staff
• Ensure teams are trained, prepared, and supported to perform their responsibilities effectively

Client Health & Satisfaction

• Promote client well-being and person-centered care
• Ensure completion of medical appointments, follow-ups, and after-visit documentation
• Support access to Vocational Rehabilitation and community-based services
• Conduct monthly client check-ins to monitor satisfaction and address concerns

Documentation & Compliance

• Ensure documentation is completed accurately, thoroughly, and on time
• Monitor medication administration systems, MARs, and medication documentation
• Ensure timely completion of quarterly summaries
• Communicate proactively regarding compliance concerns or gaps

Family & Stakeholder Communication

• Maintain professional and responsive communication with families, guardians, and support coordinators
• Serve as a primary point of contact regarding client care and home operations

Operational Oversight

• Monitor home conditions, safety concerns, maintenance needs, and supply levels
• Support scheduling coordination, cleaning expectations, and overall organization within homes
• Promote safe, clean, and well-maintained living environments

Culture & Accountability

• Model professionalism, empathy, and leadership
• Promote dignity, responsiveness, and respectful communication
• Help staff resolve challenges independently while escalating critical issues appropriately
• Participate in leadership meetings and operational check-ins

WHAT WE’RE LOOKING FOR

High-performing Area Managers at F4L are:

• Organized and highly dependable
• Calm and emotionally regulated under pressure
• Strong communicators and problem-solvers
• Comfortable leading teams and providing accountability
• Professional in communication and decision-making
• Detail-oriented with documentation and follow-through
• Capable of balancing compassion with structure and expectations
• Willing to step into homes and support staff directly when needed

If you are looking for a passive management role, this position may not be the right fit.

If you are looking for meaningful leadership work within a structured and mission-driven organization, we encourage you to apply.

QUALIFICATIONS

• Valid driver’s license
• Valid auto insurance
• Clean driving record
• Ability to pass a criminal background check
• Previous leadership or supervisory experience preferred
• Experience working with individuals with intellectual or developmental disabilities preferred
• Strong organizational, communication, and problem-solving skills
• Ability to remain flexible and responsive during urgent or unexpected situations

WAGE & BENEFITS

• Competitive salary or hourly compensation based on experience
• Paid Time Off (PTO) eligibility
• Leadership development and ongoing training
• Mileage reimbursement (when applicable)
• Opportunities for growth within the organization
• Meaningful, team-oriented work environment

Friends4Life is an Equal Opportunity Employer.

Learn more at: https://www.f4lutah.com