What are the responsibilities and job description for the Logistics Coordinator position at F3 TECHNOLOGIES INC?
***Shift type will be 12p-8p EST***
Job Responsibilities:
- Reports to Scheduling Manager
- Scheduling onsite appointments
- Scheduling remote appointments
- Scheduling post lives onsite and remote appointments
- Entering paid time off requests, scheduling blocks on internal and gantt (if applicable), following workflows established
- Entering scheduling notes on internal platform
- Scheduling weekend onsite and remote appointments
- Updating weekend shifts entered into gantt (when applicable)
- Reconciling JPL's for appointments- twice daily checks
- Communicating Onsite cancels (via slack) to all involved parties
- Communicating Remote cancels (via slack) to all involved parties
- Fully available on Slack (between dispatch channels, help request channels, and questions from techs, managers and director) during scheduled shift time
- Rotated off hours/weekend dispatch watch, for one week at a time
- Data entry on tracking decline of SAs for data collection
- Collaborating with F3 IT Division for cross technician scheduling for IT division appointments
- Review “Hours Report” daily in order to prioritize assigned work for gaps in work and low hour technicians and also to alleviate overtime labor, where applicable.
- Attend weekly OPS meeting with Director and HR Division - 2 hour duration/week
- 1:1 syncs with manager; bi weekly basis
- Quarterly job performance reviews
- Teaching Logistics 101 Class, once monthly - 1 hour duration
- Occasional meetings with regional managers in regards to technicians’ performance metrics regarding scheduling
- One weekend every month for on call rotation
Do you have the right skills?
- Impeccable communication skills; professional and diplomatic
- Self directed and accountable
- Calm under duress
- Multi-tasking
- Detail Oriented
- Great short term memory recall
- Organization and time management
- Collaborative thinker (team oriented)
- Maintaining confidentiality; handling sensitive information with discretion
- Cheery and positive disposition
- Fast paced, learning environment
- Problem solving skills
Salary : $45,000 - $65,000