What are the responsibilities and job description for the Senior Deskside Technician position at F2Onsite?
Senior Deskside Technician - New York, NYStart Date - Friday 1/2/2026Ongoing Assignment Holiday hours through January 2026 are Tues - Sat possibly 9-9. After January 2026 it will be M-F, 8 or 9 - 5pm.Ideally candidates can be flexible with their schedules. Seeking a highly skilled Senior Deskside Technician to provide onsite technical support and operational oversight. This role is critical to ensuring the reliability, performance, and evolution of technology supporting retail operations, point-of-sale systems, and automated inventory solutions. The Senior Deskside Technician will serve as the primary onsite technical expert, working closely with regional IT teams, local operations, and external vendors to support both day-to-day operations and project-based initiatives. This role requires strong technical depth, excellent communication skills, and the ability to operate independently in a fast-paced, customer-facing environment. Schedule & AvailabilityOnsite role – 5 days per week requiredSchedule may include weekends and evening shifts, including Tuesday–Saturday until 9:00 PM during the holiday seasonOccasional after-hours and weekend work required for project support and peak retail periods Key ResponsibilitiesTechnical Support & Service DeliveryProvide hands-on onsite support for incidents, problems, and change requestsSupport Point of Sale (POS) systems and automated inventory technologiesPartner with remote support teams and vendors to resolve complex technical issuesProactively follow up on incidents to ensure resolution within agreed SLAsInfrastructure & Endpoint ManagementManage delivery, deployment, and lifecycle support of infrastructure technologies, including:Cegid Point of Sale systemsPCs, laptops, Macs, mobile devices (iOS & Android)Printers, telephones, and payment devicesFulfill and manage hardware requests, performing installations directly or coordinating with vendorsAutomated Inventory SystemsProvide technical support for Automated Vertical Lift Modules used in inventory managementPerform routine system checks, monitoring, and reportingDocumentation & Process ImprovementDevelop detailed operational guides, work instructions, and technical documentationIdentify gaps in processes and knowledge base articles and partner with IT and Operations to improve themSupport training initiatives for new and existing employees in collaboration with retail excellence teamsCommunication & Stakeholder ManagementBuild and maintain strong working relationships with internal business units and external partnersCommunicate technical information clearly to both technical and non-technical stakeholdersDeliver daily and weekly status reporting to internal clients Required Qualifications4–6 years of experience in IT support and service deliveryStrong experience with Windows 10/11, Apple iOS, and Microsoft 365Hands-on experience with Active Directory and endpoint/user managementExperience using command line tools (e.g., PowerShell)Exposure to automated systems and technology-driven operational environmentsExcellent verbal and written communication skills with strong attention to detailProven ability to multitask, prioritize, and manage time effectivelyStrong analytical and problem-solving skillsAbility to approach technical challenges with a business-focused mindsetDemonstrated ability to build technical credibility with users, peers, and engineers Preferred QualificationsBachelor’s degree in IT or equivalent technical certificationsExperience with software management and distributionExperience supporting video conferencing and collaboration technologiesFamiliarity with Cisco/Meraki switching and wireless technologiesUnderstanding of IP addressing, subnetting, and assignmentAwareness of PLC systems (experience a plus)Awareness of HMI panel operation (experience a plus) Additional InformationAll candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.F2OnSite supports and adheres to all state laws regarding background checks.This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours. Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Salary : $25 - $27