What are the responsibilities and job description for the Desktop Support Technician position at F2Onsite?
Desktop Support Technician (Mac Experience Required) - Sauselito, CA
- Monday-Friday - 40 hrs.
- Start Date - End of May
- Longterm Assignment
Position Summary
We are seeking a skilled and customer-focused Desktop Support Technician with strong Mac support experience to join our IT team. The ideal candidate will provide technical support for end users across both macOS and Windows environments, troubleshoot hardware and software issues, and ensure a high level of customer service while maintaining operational efficiency.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals
- Support and troubleshoot macOS and Apple hardware, including MacBooks, iMacs, and related applications
- Configure, deploy, and maintain Windows and macOS devices
- Diagnose and resolve hardware, software, networking, and connectivity issues
- Assist users with Microsoft 365, email, VPN, and collaboration tools
- Manage user accounts, permissions, and access within Active Directory and/or cloud-based environments
- Perform system imaging, software installations, updates, and asset management
- Document incidents, resolutions, and support procedures within the ticketing system
- Escalate complex technical issues when necessary while maintaining communication with end users
- Support conference room technology, audiovisual equipment, and mobile devices as needed
Qualifications
- 2 years of desktop support or help desk experience
- Strong hands-on experience supporting macOS environments
- Experience with Apple device troubleshooting and deployment
- Familiarity with Windows 10/11 operating systems
- Knowledge of Microsoft 365, Active Directory, and ticketing systems
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently in a fast-paced environment
Physical Requirements
- Ability to lift and move computer equipment up to 50 lbs
- Ability to travel between office locations if required
Schedule
- Full-time
- Occasional after-hours or weekend support may be required
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Salary : $40 - $45