What are the responsibilities and job description for the Desktop Support Technician position at F2Onsite?
Desktop Support Technician - Part time - 20 hours per week
Schedule: Monday through Friday, standard business hours
Work Location: Onsite
Start Date: August 2026
We are looking for a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a business environment. This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution.
Responsibilities
Schedule: Monday through Friday, standard business hours
Work Location: Onsite
Start Date: August 2026
We are looking for a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a business environment. This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution.
Responsibilities
- Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
- Install, configure, image, and deploy desktops, laptops, peripherals, and software.
- Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.
- Assist with user account setup, password resets, permissions, and basic Active Directory administration.
- Document issues, resolutions, and work performed in a ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Perform basic network troubleshooting, including connectivity, cabling, Wi-Fi, and IP configuration.
- Maintain inventory of IT equipment and assist with asset tracking.
- Provide excellent customer service and communicate clearly with end users, team members, and management.
- Follow company policies, security procedures, and IT support standards.
- 1-3 years of desktop support, help desk, or field technician experience preferred.
- Experience supporting Windows desktops/laptops and Microsoft 365 applications.
- Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.
- Strong customer service and communication skills.
- Ability to prioritize tickets, manage multiple tasks, and work independently.
- Comfortable working onsite with end users in a professional environment.
- CompTIA A , Network , Microsoft certifications, or similar certifications are a plus.
- Ability to lift and move computer equipment as needed.
- Reliable transportation may be required for onsite support roles.
- Must be dependable, professional, and able to work in a fast-paced environment.