System Administrator

General Summary:

Leading edge, highly regarded Technology Solutions Provider/Managed Solutions Provider is seeking a customer‑focused Systems Administrator (Tier 2) to deliver advanced technical support and contribute to the ongoing growth, stability, security, and evolution of client IT environments. This role serves as an escalation point from Tier 1, resolves complex issues across cloud, server, and network systems, and participates in planned project work. F1 implements smart, scalable solutions for our valued client base. The ideal candidate should be curious, motivated, growth-oriented and articulate to succeed and grow with F1. The ideal candidate is technically strong, process‑driven, communicative, and motivated.

Service & Escalation Support (Tier 2)

• Serve as escalation support for complex issues escalated from Tier 1, resolving incidents independently where possible and escalating to Tier 3 when appropriate.
• Diagnose and remediate issues across Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, and endpoint platforms.
• Troubleshoot identity, authentication, device management, email, collaboration, and connectivity issues in hybrid and cloud‑first environments.
• Support network‑related issues including WAN/LAN connectivity, firewalls, switching, wireless, and secure remote access.
• Maintain clear, complete documentation of work performed in PSA/RMM systems in accordance with F1 standards.

Cloud, Server & Infrastructure Support

• Administer and support Windows Server environments, including patching, updates, role configuration, and routine maintenance.
• Support Microsoft 365 workloads including Exchange Online, Teams, SharePoint, and security/compliance features.
• Assist with virtualization and cloud infrastructure, including Azure infrastructure, virtual machines, and Azure Virtual Desktop where applicable.
• Support backup, disaster recovery, and business continuity solutions; assist in testing and validation procedures.

Project & Improvement Work

• Participate in scoped project work such as new client onboarding, tenant reconfiguration, security tool deployment, migrations, and hardware refreshes.
• Assist with standardization, documentation cleanup, and process improvements that reduce recurring incidents and improve service delivery.
• Provide technical input and execution support for compliance‑adjacent work (e.g., security baselines, logging, tenant hardening), under guidance from senior staff.

Collaboration & Professional Conduct

• Communicate clearly with clients regarding issue status, resolution steps, and next actions in a professional, customer‑centric manner.
• Work collaboratively with dispatch, Tier 1 technicians, Administrators, and leadership to ensure efficient resolution and knowledge transfer.
• Demonstrate business awareness and an interest in understanding how technology supports client goals.

Knowledge, Skills, Attributes and/or Abilities Required:

• Curiosity about IT and related technologies; interested in bringing new ideas to fruition
• Self-motivated with the ability to work in a fast-paced environment
• Desire to be part of a solid and supportive team culture
• Diagnostic skills around technical issues
• Technical awareness: ability to match resources to technical issues appropriately
• Experience in Microsoft 365 platform for managing Entra ID users, Intune Managed Devices, SharePoint, Teams, etc.
• Interpersonal skills including strong telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Ability to problem solve and break down complex issues into smaller parts
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Upholds and embraces company mission, vision and core values
• [optional, but desirable] Professional IT Certifications, such as: AB/MS-900, AZ-900, CompTIA A , Net
• [optional, but highly desirable] Experience with Connectwise Manage.
• [optional, but highly desirable] Experience with NinjaRMM
• [optional, but highly desirable] Basic knowledge of and interest in learning PowerShell