Deputy General Manager

Deputy General Manager

Location: Boston

Reporting to: General Manager

Position Overview

Operational Excellence

The Deputy General Manager role is responsible for ensuring a seamless and exceptional guest experience. In this position, you will oversee the day-to-day operations of both the beverage service and reception departments, ensuring that each guest is greeted with outstanding hospitality and that every drink is crafted to perfection. You will lead and motivate a dynamic team, collaborate closely with the General Manager, and implement strategies to drive revenue growth and operational excellence. Your strong focus on quality, efficiency, and service will be instrumental in creating a welcoming atmosphere and setting high standards for guest satisfaction across all touchpoints.

Leading From the Front

As DGM, you will play a crucial role in ensuring that every guest receives a warm and professional welcome from the moment they arrive. You will manage daily operations of the reception area, supervise and mentor the front-of-house team, and implement effective strategies to enhance guest satisfaction. In partnership with the Guest Experience Manager, you will drive improvements in service efficiency, streamline processes, and maintain high standards of hospitality that reflect our brand's commitment to excellence.

Raising the Bar

Lead a dedicated team in managing day-to-day operations, from inventory control to team member training and guest service excellence. By leveraging operational insights, you will drive revenue growth, streamline operational processes, and maintain high standards that consistently impress our guests. Your leadership will be pivotal in crafting a beverage program that enhances the overall guest experience.

Key Areas of Responsibility

• Operational Oversight:

Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.

• Team Leadership & Training:

Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.

• Strategic Planning & Execution:

Collaborate with senior management to develop and implement operational strategies, promotional initiatives, and service enhancements that drive guest satisfaction and revenue growth.

• Financial Management:

Oversee budgeting, cost control, and inventory management for both departments, ensuring optimal resource allocation and adherence to financial targets.

• Guest Experience Management:

Ensure every guest is welcomed with professionalism and warmth, and that their beverage service exceeds expectations, creating a memorable overall experience.

Skills Required

• Experience: Minimum of at least 3 years of progressive leadership experience in hospitality, entertainment, or a related field. Proven expertise in operational management, financial oversight, and team leadership within fast-paced, dynamic environments is essential to succeed in this role
• Leadership & Team Management: Proven ability to lead, mentor, and manage diverse teams in a fast-paced hospitality environment, with experience in cross-functional management.
• Operational Expertise: Demonstrated success in overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
• Financial Acumen: Strong background in budgeting, cost control, and inventory management, ensuring that financial targets are met while maintaining high service standards.
• Guest Experience Focus: A deep commitment to delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
• Excellent Communication: Superior interpersonal and communication skills, essential for effective collaboration with staff, vendors, and senior management.
• Industry Knowledge: Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.
• Problem-Solving & Adaptability: Skilled at quickly identifying operational challenges and implementing innovative solutions in a dynamic, evolving environment.
• Strategic Planning: Experience in developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce the brand's reputation.
• Ability to consistently demonstrate F1 Arcade Core Values;

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit