IT Support Specialist (CompTIA A+; Windows Server Experience)

Company Description

F. Walther Electric Corporation, headquartered in Somerset, New Jersey, is the U.S. subsidiary of Walther-Werke. The company specializes in industrial electrical solutions, manufacturing UL Listed IEC 60309 Plugs and Receptacles, Mechanical Interlocks, Heavy Duty Rectangular Connectors, and Power Distribution Systems. F. Walther Electric serves a wide range of industries, including OEMs, food and beverage processing, marine and shipbuilding, broadcasting, and alternate energy. Its solutions are tailored to meet the needs of markets requiring reliable and efficient electrical systems.

About the Role

We’re seeking an IT Support Specialist with a solid foundation in end‑user support with hands‑on troubleshooting experience with Microsoft Windows Server & Windows 11 Professional operating systems. The ideal candidate holds a CompTIA A certification and thrives in a fast‑paced setting; troubleshooting computer workstations, maintaining servers, and partnering with users to maximize productivity through the use of Information Management and Technology.

Key Responsibilities

Help-Desk & End‑User Support productivity

• Provide Tier 1–2 support for hardware, OS, and application issues (Windows 10/11, Microsoft 365, browsers, printers, peripherals).
• Diagnose and resolve incidents and documenting of steps/resolutions.

Windows Server Administration

• Support Windows Server (2016/2019/2022): patching, backup/restore, performance monitoring.
• Manage Active Directory (users, groups, OUs), Group Policy, and basic DNS/DHCP tasks.

Endpoint Management & Security

• Image and deploy computer workstations and mobile devices; maintain standard configurations.
• Apply security best practices (least privilege, MFA support, antivirus/EDR monitoring).
• Partner with 3rd party security providers.
• Perform system updates, patches, and routine security checks.

Network Fundamentals

• Assist with basic network troubleshooting (switches/APs, VLAN awareness, IP addressing, TCP/IP).
• Support office LAN and Wi-Fi connectivity
• Escalate complex issues to senior engineers or vendors as needed.

Asset & License Management

• Track devices, warranties, and software licenses; maintain accurate inventory records.

Documentation & Continuous Improvement

• Create/update knowledge base articles and SOPs.
• Identify opportunities to streamline support processes and improve user experience.
• Create/maintain IT infrastructure documentation

Projects

• Participate in server maintenance, migrations, device refreshes, and application/hardware rollouts.
• Participate/Manage other IT related projects

Required Qualifications

• CompTIA A certification (active).
• 2–5 years of professional IT support experience in a corporate or MSP environment.
• Hands‑on experience with Windows Server administration (user management, GPOs, patching, backups).
• Working knowledge of Active Directory, DNS/DHCP, and basic networking concepts (TCP/IP, routing, switching).
• Proficiency with Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and common business applications.
• Strong customer service mindset with excellent communication and problem‑solving skills.

Preferred Qualifications

• CompTIA Network , Security , or Microsoft certifications.
• Experience with Intune/Microsoft Endpoint Manager, imaging tools.
• Familiarity with PowerShell for routine admin tasks and automation.
• Exposure to virtualization (Hyper‑V/VMware) and backup solutions.
• Experience supporting macOS/iOS/Android in mixed environments.
• Experience using a ticketing system (e.g., ServiceNow, Jira Service Management, Zendesk) and writing clear documentation.

Core Competencies

• Customer Focus: Empathetic, patient, and responsive support.
• Technical Rigor: Methodical troubleshooting; root‑cause analysis.
• Ownership: Drives tasks to completion; follows through on commitments.
• Teamwork: Collaborates across IT and business units; escalates appropriately.
• Adaptability: Comfortable with changing priorities and new technologies.

Work Environment & Physical Requirements

• Ability to lift up to ~40 lbs. for equipment moves; frequent standing/walking during deployments.

Compensation & Benefits

• Salary Range: ($70K - $95K) per year, commensurate with experience.
• Benefits may include health/dental/vision, PTO, paid holidays, 401(k), professional development, and certification reimbursement.

Equal Opportunity Statement

Walther Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.