What are the responsibilities and job description for the Web QA/Process Manager position at F.N.B. Corporation?
Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
Web QA/Process Manager
Position Summary
The Web QA/Process Manager is responsible for ensuring the integrity, functionality, and consistency of digital experiences across all web platforms. This role leads quality assurance efforts, manages content validation processes, and collaborates with cross-functional teams to uphold brand standards and deliver seamless user experiences.
Key Responsibilities
Business Unit: Retail Operations
Reports To: Manager of Digital Channels and Payments
Position Overview
This position is primarily responsible for supporting the development and implementation of digital channels and payments strategies for the Bank including assisting with the management of online banking, mobile banking, online bill paying and debit card services. Assists with product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.
Primary Responsibilities
Supports the selection, design, development and promotion of digital experiences.
Completes basic analysis of digital experience, market trends and third party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan and roll-out of experiences.
Assists in efforts to increase the penetration and usage of digital banking channels to attract new customers and retain existing clients.
Helps to locate and evaluate new vendors including assisting in the negotiation and administration of contracts for the provision of products and services to support the digital banking strategy.
Executes customer focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance and audit needs as necessary.
Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support including performing training as needed.
Develops and maintains business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting and may recommend modifications to improve results.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education
BA or BS
Minimum Years Experience
3
Special Skills
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Intermediate Level
Experience in a similar position. In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance.
Special Licenses And Certificates
N/A
Physical Requirements
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
Web QA/Process Manager
Position Summary
The Web QA/Process Manager is responsible for ensuring the integrity, functionality, and consistency of digital experiences across all web platforms. This role leads quality assurance efforts, manages content validation processes, and collaborates with cross-functional teams to uphold brand standards and deliver seamless user experiences.
Key Responsibilities
- Quality Assurance & Regression Testing: Conduct thorough QA and regression testing of website features, tools, and third-party integrations before and after deployments. Ensure flawless functionality across desktop and mobile platforms.
- Test Planning & Execution: Develop and execute detailed test plans and test cases to validate new features, bug fixes, and system updates. Identify and document issues, and work with development teams to ensure timely resolution.
- Cross-Functional Collaboration: Partner with internal stakeholders, developers, and designers to identify and resolve issues. Ensure a consistent, high-quality user experience across all digital channels.
- Content Validation & Compliance: Coordinate with Lines of Business (LOBs) to validate website content. Ensure ongoing accuracy, compliance with regulatory standards, and alignment with brand guidelines.
- Process Documentation & Improvement: Maintain comprehensive documentation of testing outcomes, issues, and resolutions. Continuously refine QA processes and contribute to the development of best practices and standards.
- Proven experience in website QA, regression testing, and digital process management.
- Strong attention to detail and analytical skills.
- Excellent communication and collaboration abilities.
- Familiarity with QA tools, content management systems, and agile workflows is preferred.
Business Unit: Retail Operations
Reports To: Manager of Digital Channels and Payments
Position Overview
This position is primarily responsible for supporting the development and implementation of digital channels and payments strategies for the Bank including assisting with the management of online banking, mobile banking, online bill paying and debit card services. Assists with product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.
Primary Responsibilities
Supports the selection, design, development and promotion of digital experiences.
Completes basic analysis of digital experience, market trends and third party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan and roll-out of experiences.
Assists in efforts to increase the penetration and usage of digital banking channels to attract new customers and retain existing clients.
Helps to locate and evaluate new vendors including assisting in the negotiation and administration of contracts for the provision of products and services to support the digital banking strategy.
Executes customer focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance and audit needs as necessary.
Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support including performing training as needed.
Develops and maintains business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting and may recommend modifications to improve results.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education
BA or BS
Minimum Years Experience
3
Special Skills
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Intermediate Level
Experience in a similar position. In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance.
Special Licenses And Certificates
N/A
Physical Requirements
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
