What are the responsibilities and job description for the Manager of Regional Commercial Support position at F.N.B. Corporation?
Primary Office Location:
501 Fayetteville Street. Raleigh, North Carolina. 27601.
Join our team. Make a difference - for us and for your future.
Experienced professional with leadership experience that will be responsible for overseeing the 4-person Regional Commercial Support team. Requires excellent Customer Service Skills with sound operational foundation in Banking.
Position Title: Manager of Regional Commercial Support
Business Unit: Commercial Banking
Reports to: Varies Based on Assignment
Position Overview
This position is primarily responsible for managing the commercial relationship representatives in the region. The Regional Commercial Support (RCS) team provides support to portfolio managers, relationship managers and leadership such as clerical/administrative duties, loan and deposit administration, the onboarding of new personnel, CRM maintenance, reporting, professional customer service and problem resolution. The incumbent provides executive support to the Regional Manager/President relative to regional events, meetings and other duties as assigned.
Primary Responsibilities
Perform duties of a Commercial Relationship Representative for assigned bankers and as back-up for direct reports including clerical/administrative duties, loan administration, deposit administration, exception/past due administration, CRM maintenance, reporting, customer service, problem resolution, etc.
Manages the Regional Commercial Support team including recruiting, hiring, coaching, counseling and performance management of the RCS team in consultation with key business partners as needed. Provides direction and coaching to the RCS team to ensure quality, efficiency and alignment with the Bank’s service objectives.
Trains the Regional Commercial Support team on the Bank's business process, systems, policies and procedures to ensure consistency. Ensures the team adheres to established policies and procedures. Counsels RCS team on complex transactions and client issues to ensure timely and efficient operations.
Collaborates with regional leadership and portfolio managers to develop and execute regional business processes to ensure consistency and efficiency in support of the commercial portfolio. Creates, leads and executes support strategies in accordance with bankers to support Bank’s growth initiatives.
Acts as a liaison to the region for Wholesale Banking Solutions (WBS) and other departments as needed. Recommends line of business process changes to WBS.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
7
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent management skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
Experience In Commercial Lending Support Is Required
Associates or college degree preferred
Prior Experience Leading On-site/remote Teams Preferred
Previous business development experience is an asset
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements Or Work Conditions Beyond Traditional Office Work
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
501 Fayetteville Street. Raleigh, North Carolina. 27601.
Join our team. Make a difference - for us and for your future.
Experienced professional with leadership experience that will be responsible for overseeing the 4-person Regional Commercial Support team. Requires excellent Customer Service Skills with sound operational foundation in Banking.
Position Title: Manager of Regional Commercial Support
Business Unit: Commercial Banking
Reports to: Varies Based on Assignment
Position Overview
This position is primarily responsible for managing the commercial relationship representatives in the region. The Regional Commercial Support (RCS) team provides support to portfolio managers, relationship managers and leadership such as clerical/administrative duties, loan and deposit administration, the onboarding of new personnel, CRM maintenance, reporting, professional customer service and problem resolution. The incumbent provides executive support to the Regional Manager/President relative to regional events, meetings and other duties as assigned.
Primary Responsibilities
Perform duties of a Commercial Relationship Representative for assigned bankers and as back-up for direct reports including clerical/administrative duties, loan administration, deposit administration, exception/past due administration, CRM maintenance, reporting, customer service, problem resolution, etc.
Manages the Regional Commercial Support team including recruiting, hiring, coaching, counseling and performance management of the RCS team in consultation with key business partners as needed. Provides direction and coaching to the RCS team to ensure quality, efficiency and alignment with the Bank’s service objectives.
Trains the Regional Commercial Support team on the Bank's business process, systems, policies and procedures to ensure consistency. Ensures the team adheres to established policies and procedures. Counsels RCS team on complex transactions and client issues to ensure timely and efficient operations.
Collaborates with regional leadership and portfolio managers to develop and execute regional business processes to ensure consistency and efficiency in support of the commercial portfolio. Creates, leads and executes support strategies in accordance with bankers to support Bank’s growth initiatives.
Acts as a liaison to the region for Wholesale Banking Solutions (WBS) and other departments as needed. Recommends line of business process changes to WBS.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
7
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent management skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
Experience In Commercial Lending Support Is Required
Associates or college degree preferred
Prior Experience Leading On-site/remote Teams Preferred
Previous business development experience is an asset
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements Or Work Conditions Beyond Traditional Office Work
N/A
Equal Employment Opportunity (EEO)
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.