What are the responsibilities and job description for the Senior Financial Services Representative position at F&M Trust?
Senior Financial Services Representative
Lincoln Way East Community Office
1712 Lincoln Way East, Chambersburg, PA 17202
Be the Difference in Every Customer Interaction
F&M Trust is seeking a motivated and experienced Senior Financial Services Representative (Senior FSR) to join our team at our Lincoln Way East Community Office in Chambersburg. This position is ideal for someone who enjoys helping people reach their financial goals, mentoring team members, and creating exceptional customer experiences.
As a Senior FSR, you will play a key role in branch operations while serving as a trusted resource for both customers and coworkers. You'll combine relationship-building, account servicing, teller expertise, and operational support to help drive the success of the office.
What You'll Be Responsible For
- Delivering professional, friendly, and accurate service to customers
- Processing a variety of financial transactions while maintaining compliance and security standards
- Opening and servicing consumer deposit accounts
- Assisting with business account needs and branch operational functions
- Identifying opportunities to introduce banking products and services that fit customer goals
- Acting as an experienced resource and mentor for branch team members
- Supporting daily branch operations and ensuring a positive customer experience
- Building long-term customer relationships through proactive service and financial conversations
What Makes You Successful
You thrive in a customer-focused environment and enjoy building strong relationships with the people you serve. You bring a positive attitude, professionalism, and a commitment to helping customers achieve their financial goals. Successful candidates will demonstrate:
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Passion for delivering exceptional customer service
- Ability to identify customer needs and recommend appropriate solutions
- Attention to detail and commitment to accuracy
- Confidence discussing financial products and services
- Ability to manage multiple priorities in a fast-paced environment
- Adaptability and willingness to learn new skills
- Collaborative mindset and commitment to teamwork
Why F&M Trust?
We believe in investing in our employees through comprehensive benefits, development opportunities, and a positive workplace culture.
Our benefits package includes:
- Medical, Dental, and Vision Insurance
- Paid Time Off available upon hire
- 11 Paid Bank Holidays each year
- 401(k) with Company Match up to 6%
- Employer-Paid Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program
- Wellness Initiatives
- Tuition Reimbursement and Educational Assistance
- Ongoing Learning and Career Development Opportunities
Similar Positions May Be Titled
Relationship Banker, Personal Banker, Universal Banker, Lead Teller, Head Teller, Branch Banker, Retail Banker, Banking Representative, Customer Service Representative, Branch Operations Specialist, Financial Services Associate, or Community Banker.
F&M Trust is an Equal Opportunity Employer – Disability/Vet