HVAC Dispatcher

F.H. Furr is expanding and seeking a detail‑oriented, organized, and customer‑focused Dispatcher to join our Georgetown, DE team. This role plays a key part in ensuring efficient scheduling, strong communication, and exceptional service delivery for our customers and technicians.

Responsibilities

• Coordinate and dispatch service technicians based on skill set, availability, and customer requirements
• Monitor job progress and make real-time adjustments to ensure schedule accuracy
• Provide customers with updates, estimated arrival times, and follow-up communication
• Support field technicians by relaying job-related information and ensuring proper documentation
• Maintain accurate records within the dispatching system
• Collaborate closely with customer service, service managers, and field teams

Preferred Qualifications

• Prior experience in dispatching or scheduling
• Experience with ServiceTitan and/or ProBook is strongly preferred
• Excellent multitasking, communication, and problem-solving skills
• Ability to work in a high-paced environment with shifting priorities
• Strong customer service orientation and teamwork mindset

What We Offer

• Competitive compensation
• Opportunities for career growth within a rapidly expanding company
• Supportive and collaborative work environment
• Comprehensive benefits package (medical, dental, vision, 401k, etc.)
• Paid time off and company-sponsored training

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.