Dispatch Supervisor

Are you ready to lead a team at the forefront of residential home services? Look no further. Danley 911 isn’t just a company—it’s a trusted name in keeping homes safe, comfortable, and powered. For years, we’ve delivered exceptional electrical, generator, HVAC, and plumbing solutions to homeowners who expect the best. If you’re a seasoned Dispatch Team Lead ready to make an impact, this is your opportunity.

Key Responsibilities

• Lead the dispatch team for residential electrical, generator, HVAC, and plumbing services, managing workflows, performance, scheduling, and escalations.
• Assign daily duties and lunch schedules to ensure smooth operations.
• Track time-off requests and organize schedules for consistent coverage, including rotational weekend shifts and backup planning.
• Demonstrate excellence in dispatch board and call management—setting the standard for your team.
• Support hiring, training, and onboarding of new dispatch team members.
• Conduct daily audits to optimize efficiency and minimize errors, including checks on service routes, timeframes, and prioritization of high-value jobs.
• Ensure customers receive timely updates and clear communication throughout their service experience.
• Monitor same-day and multi-day capacity, creating move-up or reschedule lists as needed.
• Collaborate with other branches or service teams to maintain high service standards.
• Serve as a resource for dispatch and CSR teams, answering booking questions and monitoring communication channels.
• Track team performance on dispatch platforms to ensure consistent phone coverage and achievement of KPIs.
• Maintain regular meetings with trade managers (electrical, HVAC, plumbing) to align priorities.
• Prioritize same-day service with a goal of achieving a 60% or higher completion rate.
• Coordinate with warehouse and trade managers on material and equipment tracking.
• Assist in developing and implementing new workflows and organizational structures.
  
  
  

Qualifications

• Minimum of 1 year in dispatch, scheduling, or a related role—preferably in home services.
• Previous experience in electrical, HVAC, plumbing, or generator service environments is a plus.
• Strong leadership and team management skills with the ability to motivate and guide team members.
• Excellent organizational and multitasking abilities to manage schedules and priorities effectively.
• Proficient in dispatch software and systems, with a strong understanding of routing and scheduling best practices.
• Strong communication skills, both verbal and written, with the ability to handle escalations professionally.
• Analytical skills to run audits, identify errors, and implement process improvements.
• Ability to remain calm and effective under pressure during high-volume periods.
• Willingness to work in-person Monday-Friday, with potential hybrid options.
  
  
  

Benefits

At Danley 911, we take care of our team just as much as we take care of our customers. We offer

• Competitive compensation with top-of-market pay.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holiday pay.
• Ongoing training and professional development.
• Employee discounts on services.
• A supportive, team-oriented work environment.
• Opportunities for career advancement in a growing company.
  
  
  

Why Join Danley 911?

We’re more than a home services company—we’re a family. Join a team that values excellence, teamwork, and customer satisfaction. Build your career with a company that powers homes and protects comfort every day.

Danley 911 may conduct a preemployment background check and drug test, subject to applicable law

USD $26.00/Hr.

USD $32.00/Hr.