Sr. Housekeeping Operations Manager

Senior Operations Manager

Location: Honolulu, Hawaii

Position Summary

We are seeking an experienced Senior Operations Manager to oversee janitorial and housekeeping operations across multiple commercial and retail properties. This role is responsible for leading Operations Managers and Assistant Operations Managers, maintaining consistent service standards, managing labor and operating expenses, and ensuring strong client relationships.

The ideal candidate has proven multi-site operations leadership experience, strong financial and people-management skills, and the ability to improve service quality, productivity, and operational consistency.

Key Responsibilities

• Oversee janitorial and housekeeping operations across multiple commercial and retail properties.
• Lead, coach, and develop Operations Managers and Assistant Operations Managers.
• Establish consistent operating procedures and hold teams accountable for performance.
• Manage labor costs, operating expenses, staffing levels, and budget variances.
• Conduct regular property inspections and ensure identified deficiencies are corrected.
• Maintain client relationships, conduct service reviews, and resolve escalated operational issues.
• Coordinate staffing changes, property transitions, service scope adjustments, equipment deployment, and employee training.
• Identify operational inefficiencies and implement improvements to service quality and productivity.
• Ensure compliance with company standards and applicable OSHA, state, and federal regulations.
• Collaborate with executive leadership on staffing models, bid preparation, service scope reviews, and operational priorities.
• Monitor operational performance and implement corrective actions to maintain service consistency across locations.

Qualifications

• Minimum of 5 years of experience in janitorial, commercial cleaning, facilities management, housekeeping, or similar service operations.
• Demonstrated experience leading managers and supervisors.
• Proven responsibility for multi-site operations, labor management, and operating expense budgets.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent communication and client relationship management abilities.
• Experience handling escalated service issues and driving operational improvements.
• Knowledge of commercial cleaning methods, equipment, supplies, and sanitation practices.
• Proficiency in Microsoft Office, particularly Excel.
• High school diploma or GED required; an associate or bachelor's degree is preferred.
• Valid driver's license and clean driving record.

Work Requirements

• Full-time, salaried position based on Oahu, Hawaii.
• Applicants must currently reside in Hawaii.
• Flexibility to work across different shifts, including occasional overnight operations.
• Regular travel between properties, including scheduled trips to Maui and Hawaii Island.
• Ability to manage multiple priorities and maintain service standards across a geographically distributed portfolio.