What are the responsibilities and job description for the Technician, Network Operations Center position at Ezee Fiber?
Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.
At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.
OUR VALUES
At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.
Job Summary
The Network Operations Center Technician will be responsible for monitoring and maintaining the network and systems of the organization. They will work closely with other NOC professionals to ensure that all systems are running smoothly and efficiently. The NOC Technician will also be responsible for troubleshooting and resolving any issues that arise.
Essential Functions
Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. A minimum of six (6) months to two (2) years of experience or training in Network Operations and troubleshooting.
Valid driver's license
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
TOTAL REWARDS
At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.
OUR VALUES
At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.
Job Summary
The Network Operations Center Technician will be responsible for monitoring and maintaining the network and systems of the organization. They will work closely with other NOC professionals to ensure that all systems are running smoothly and efficiently. The NOC Technician will also be responsible for troubleshooting and resolving any issues that arise.
Essential Functions
- Monitor network and systems to ensure they are running smoothly
- Troubleshoot and resolve any issues that arise
- Work closely with other NOC technicians to ensure that all systems are running efficiently
- Document and troubleshoot all network and system issues, and resolutions
- Stay up-to-date with the latest technologies and trends in network and system administration
Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. A minimum of six (6) months to two (2) years of experience or training in Network Operations and troubleshooting.
- Experience with monitoring tools such as SolarWinds
- Strong troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Valid driver's license
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
TOTAL REWARDS
- Competitive compensation package
- Comprehensive medical, dental, and vision benefits
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off and other generous benefit programs
- Tuition reimbursement