What are the responsibilities and job description for the Technician, Field Ops - Enterprise & Business position at Ezee Fiber?
At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
Job Summary
The Technician, Field Operations – Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs).
Essential Functions
Education and Experience requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience in fiber optics, telecommunications, or field operations.
Knowledge Of
Valid driver’s license
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Outdoor Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to work outdoors in various weather conditions, including extreme heat, cold, rain, or wind. Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.
Travel Requirements
Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).
TOTAL REWARDS
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technician, Field Ops, Enterprise & Business, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
Job Summary
The Technician, Field Operations – Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs).
Essential Functions
- Install and activate Enterprise and SMB fiber services.
- Perform fiber splicing, termination, testing, and troubleshooting.
- Install, configure, and support customer-premise equipment (CPE), routers, switches, and VoIP equipment.
- Complete DIA, Ethernet, and managed service installations.
- Use OTDRs, power meters, and other test equipment to verify service quality.
- Troubleshoot service outages and perform repairs as needed.
- Work closely with the NOC, Engineering, and Customer Support teams during installations and service restorations.
- Maintain accurate work orders, documentation, and test results.
- Educate customers on services and equipment functionality.
- Follow all company safety procedures and industry standards.
Education and Experience requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience in fiber optics, telecommunications, or field operations.
Knowledge Of
- Fiber splicing and testing
- OTDR and optical power testing
- Ethernet networking
- Routers and switches
- VoIP systems
- Enterprise customer environments
- Ability to read network diagrams and service orders.
- Valid driver’s license and acceptable driving record.
Valid driver’s license
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Outdoor Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to work outdoors in various weather conditions, including extreme heat, cold, rain, or wind. Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.
Travel Requirements
Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).
TOTAL REWARDS
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs
- Tuition reimbursement
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technician, Field Ops, Enterprise & Business, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
- We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.