What are the responsibilities and job description for the Representative, Collections position at Ezee Fiber?
At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
Job Summary
The Representative, Collections is responsible for contacting customers regarding past-due accounts and working to recover outstanding balances while maintaining a professional and customer-focused approach. This role requires effective communication, negotiation, and problem-solving skills to resolve delinquent accounts and support the organization’s cash flow goals. The ideal candidate is goal-oriented, comfortable handling sensitive financial information, and thrives in a fast-paced, metrics-driven call center environment.
Essential Functions
Education & Experience Requirements: High school diploma or equivalent.
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday. The associate must frequently access, input, and retrieve information from computers and other office productivity devices. The associate may occasionally move about the office and attend meetings or events as needed.
Travel Requirements
Minimal travel is required for this position (up to 5% domestically).
TOTAL REWARDS
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Representative, Collections, you will play a critical role in shaping strategy, driving insights, and supporting the company’s continued growth and success. Join us and help define the future of the telecommunications industry with a team dedicated to excellence and innovation.
⋆ We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.
Job Summary
The Representative, Collections is responsible for contacting customers regarding past-due accounts and working to recover outstanding balances while maintaining a professional and customer-focused approach. This role requires effective communication, negotiation, and problem-solving skills to resolve delinquent accounts and support the organization’s cash flow goals. The ideal candidate is goal-oriented, comfortable handling sensitive financial information, and thrives in a fast-paced, metrics-driven call center environment.
Essential Functions
- Debt Recovery: Proactively contact residential customers with overdue accounts via phone, email, and mail to secure payment.
- Negotiation: Professionally negotiate payment arrangements or settlements that align with the customer’s financial situation and company policies.
- Account Analysis: Assess delinquent accounts, prioritize collection efforts, and determine appropriate action plans.
- Customer Service: Address inquiries, resolve disputes, and clearly explain billing details, payment options, and service terms.
- Service Impact Considerations: Identify accounts at risk of disconnection and collaborate with relevant teams to minimize service interruptions.
- Documentation: Maintain accurate and detailed records of all collection activities, including payment agreements and customer interactions.
- Compliance: Adhere to all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies.
- Payment Processing: Process payments, update customer account information, and ensure proper fund allocation.
- Collaboration: Work closely with technical support and other internal teams to resolve account-related issues affecting collections.
Education & Experience Requirements: High school diploma or equivalent.
- 1–3 years of proven experience as a Collections Agent or in a similar role.
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday. The associate must frequently access, input, and retrieve information from computers and other office productivity devices. The associate may occasionally move about the office and attend meetings or events as needed.
Travel Requirements
Minimal travel is required for this position (up to 5% domestically).
TOTAL REWARDS
- Competitive compensation package
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid time off and other generous benefit programs
- Tuition reimbursement
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Representative, Collections, you will play a critical role in shaping strategy, driving insights, and supporting the company’s continued growth and success. Join us and help define the future of the telecommunications industry with a team dedicated to excellence and innovation.
⋆ We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.