What are the responsibilities and job description for the Remote - Operations Manager – U.S. Immigration Services position at EZ Tax Co?
As the Operations Manager – U.S. Immigration Services, you will oversee the day-to-day operations of our immigration department, ensuring every client receives outstanding service from initial consultation through case completion.
This role is ideal for someone who understands U.S. immigration workflows, enjoys building efficient systems, and thrives in a fast-paced remote environment. You'll work closely with leadership to improve processes, develop SOPs, monitor team performance, and help scale our operations.
- Oversee the daily operations of the immigration support team.
- Manage client workflows from intake through case completion.
- Ensure cases move efficiently while meeting established timelines.
- Coordinate workloads and priorities across team members.
- Monitor service quality and identify opportunities for improvement.
- Supervise client intake and document collection.
- Ensure immigration forms and supporting documentation are complete and accurate.
- Track case statuses and maintain organized client records.
- Coordinate with attorneys, consultants, and clients when necessary.
- Monitor filing deadlines and follow-up requirements.
- Lead, coach, and support Virtual Assistants and administrative staff.
- Train new team members on company procedures.
- Develop and maintain Standard Operating Procedures (SOPs).
- Conduct quality assurance reviews and provide performance feedback.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Build and improve operational workflows.
- Help implement and optimize CRM and case management systems.
- Identify automation opportunities to improve efficiency.
- Create dashboards and reports to monitor team performance and case progress.
We're looking for someone who has:
- Experience managing operations within a U.S. immigration law firm or immigration services company.
- Strong understanding of U.S. immigration processes and case workflows.
- Experience coordinating immigration cases from intake to completion.
- Excellent organizational and project management skills.
- Outstanding written and verbal English communication.
- Experience leading remote teams.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
Experience with one or more of the following is highly preferred:
- Family-Based Immigration
- Employment-Based Immigration
- Adjustment of Status (AOS)
- Consular Processing
- Naturalization & Citizenship
- Green Card Applications
- Employment Authorization (EAD)
- Advance Parole
- Removal of Conditions
- Fiancé (K-1) Visa Petitions
Experience using:
- Immigration case management software
- CRM platforms
- Google Workspace
- Slack
- Microsoft Office
- Project management tools
Within your first 90 days, you will:
- Take ownership of the daily immigration operations.
- Improve workflow efficiency and case tracking.
- Reduce response times and operational bottlenecks.
- Develop and implement scalable SOPs.
- Build reporting dashboards for leadership.
- Help create a scalable operational framework that supports company growth.
- 100% Remote
- Full-Time Position
- Competitive salary based on experience
- Performance-based incentives
- Long-term career growth opportunities
- Collaborative leadership team
- Opportunity to build systems that directly impact company growth
To ensure you've read the full job posting, begin your application with the word "IMMIGRATION."
Please email the following to support@fileeztaxco.com:
- Your updated resume (PDF preferred)
- A 2–3 minute introduction video
- A brief summary of:
- Your experience with U.S. immigration cases
- Immigration forms and case types you've worked on
- Your experience managing operations or remote teams
- The software and case management systems you've used
- Why you'd be a great fit for this role
- We're looking for professionals who are passionate about operational excellence, committed to delivering exceptional client service, and excited to help build the future of EZ Tax Co.