Dispatcher/ Permit Coordinator / Data Entry & Collection

Now Hiring: Dispatcher / Permit Coordinator / Data Entry & Collections

EZ-Flow Plumbing & Drain Cleaning is looking for an experienced, organized, and dependable Dispatcher / Permit Coordinator / Data Entry & Collections team member to join our office.

This position plays an important role in keeping our plumbing operations running smoothly. You’ll be responsible for coordinating our technicians, managing daily schedules, handling permits, entering job information, and assisting with customer collections.

Responsibilities

• Dispatch plumbing technicians to service calls and scheduled jobs
• Coordinate and manage daily technician schedules
• Communicate with technicians throughout the day to keep jobs moving efficiently
• Schedule and reschedule customer appointments as needed
• Coordinate plumbing permits and related documentation
• Enter and maintain accurate customer and job information
• Handle customer account balances and collections
• Follow up on outstanding invoices and payments
• Process and organize job and payment information
• Assist with general office and administrative duties
• Maintain accurate records in our software systems
• Communicate professionally with customers, technicians, and management

Required Experience

Applicants must have previous experience in both dispatching and collections.

We are looking for someone who is already comfortable working in a fast-paced service business and understands the importance of keeping technicians scheduled, customers informed, and accounts up to date.

Required:

• Previous dispatching experience
• Previous collections/accounts receivable experience
• Proficiency with Housecall Pro
• Proficiency with QuickBooks
• Strong computer and data-entry skills
• Excellent organization and attention to detail
• Strong communication skills
• Ability to multitask and prioritize throughout the day
• Ability to work independently and make decisions in a fast-paced environment

This Position Is a Good Fit For Someone Who:

• Can stay organized when schedules change throughout the day
• Is comfortable communicating with technicians and customers
• Has strong follow-through when collecting outstanding balances
• Pays close attention to details when entering job and customer information
• Can handle a busy phone and dispatch environment without getting overwhelmed
• Takes ownership of their responsibilities and follows tasks through to completion

Previous plumbing/HVAC/electrical service industry dispatch experience is a plus.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experince with any sort of CRM Including Quickbooks, Service Titan etc?

Ability to Commute:

• Mobile, AL 36606 (Required)

Work Location: In person

Salary : $18