What are the responsibilities and job description for the Equipment Rental Coordinator position at EZ Equipment Rental?
Company Description EZ Equipment Rental is a leading equipment rental provider based in Irving, TX, serving the greater Dallas–Fort Worth area. The company supports both industrial businesses and residential customers, offering a wide range of well-maintained equipment such as skid steers, forklifts, bucket trucks, concrete equipment, generators, lighting, pumps, saws, air compressors, pressure washers, earthmoving equipment, trailers, and more. EZ Equipment Rental focuses on quality, reliability, and customer satisfaction, helping clients complete projects efficiently without the long-term commitment of purchasing heavy machinery. The team is committed to meeting short-term and ongoing equipment needs and pledges to find the right solution if it is not immediately available. Known for its “WE MAKE RENTALS EZ!” approach, the company provides both rental and sales options for all phases of construction and projects.
Role Description The Equipment Rental Coordinator is a full-time, on-site role located in Irving, TX. This position is responsible for assisting customers with equipment selection, preparing rental agreements, and coordinating reservations, pickups, and returns. The coordinator manages equipment availability in the rental system, ensures accurate documentation, and communicates pricing, terms, and safety requirements clearly. Daily tasks include answering phone and in-person inquiries, verifying customer information, and collaborating with the yard and maintenance teams to ensure equipment is ready and properly staged. The role also involves resolving customer concerns, supporting billing and payment processing, and maintaining an organized, professional front office environment.
Qualifications
Role Description The Equipment Rental Coordinator is a full-time, on-site role located in Irving, TX. This position is responsible for assisting customers with equipment selection, preparing rental agreements, and coordinating reservations, pickups, and returns. The coordinator manages equipment availability in the rental system, ensures accurate documentation, and communicates pricing, terms, and safety requirements clearly. Daily tasks include answering phone and in-person inquiries, verifying customer information, and collaborating with the yard and maintenance teams to ensure equipment is ready and properly staged. The role also involves resolving customer concerns, supporting billing and payment processing, and maintaining an organized, professional front office environment.
Qualifications
- Customer service and communication skills to interact professionally with industrial clients, homeowners, and contractors.
- Organizational and time-management skills to handle multiple reservations, schedules, and documentation accurately.
- Basic equipment and construction knowledge to understand common rental machinery and match equipment to project needs.
- Computer and administrative skills, including use of rental or CRM systems, email, and standard office software.
- Problem-solving and conflict-resolution abilities to address customer issues and coordinate solutions efficiently.
- Attention to detail and accuracy in contracts, invoices, and equipment records.
- Ability to work on-site full-time, including standing, walking the yard, and occasionally assisting with light equipment checks.
- Prior experience in equipment rental, construction, logistics, or a related field preferred but not required.
- High school diploma or equivalent; additional vocational or technical training in equipment or construction is a plus.