What are the responsibilities and job description for the Customer Service Representative position at EZ Clean Express Car Wash?
Duties/Responsibilities:
- Greet customers as they enter the location and guide vehicles into the carwash.
- Prep vehicles to produce a perfect vehicle out of the tunnel. “No Bug Left Behind”
- Assists customers with questions pertaining to wash packages, the unlimited program, and using pay stations or self-serve facilities, if applicable.
- Processing monthly unlimited contracts/sales and assist with on site cancellation requests
- Maintain site cleanliness by removing trash, cleaning equipment and vacuum area.
- Attend regular staff meetings.
- Interacting with coworkers and management.
- Performs other related duties as assigned.
- Be courteous by smiling, greeting, and being available to address all customer concerns and handle them in a professional manner that is satisfactory to both the customer and the car wash
- Load cars into the wash area with a focused, pleasant, and competent demeanor.
- Perform visual inspections of the condition of each vehicle prior to sending it into the wash.
- Be proficient with all policies and procedures and be able to perform them on a daily basis as needed.
- Assisting in regular scheduled maintenance on all equipment to ensure it is kept in proper working order.
- Keep the entire property spotlessly clean and ensure everything is kept in the proper place.
- Keep vacuums unclogged, hoses hung properly, and trash cans emptied
- Have a sense of urgency.
- Do the right thing, at the right time, all the time…with fellow teammates, and customers.
Required Skills/Abilities:
- Excellent customer service and communication skills.
- Ability to operate equipment and use point of sale software.
- Knowledgeable about company’s products and services, and customer-related policies.
- Motivated in fast paced environment.
Physical Requirements:
- Prolonged periods standing and working in outdoor environment.
- May need to work nights, weekends, and holidays.
- Ability to perform repetitive movements over long periods of time.
Job Type: Full-time
Pay: $11.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11