What are the responsibilities and job description for the Technical Support Coordinator position at EZ-AD?
Join the EZ-AD TV Tech Support Team and Make Troubles Vanish!
About EZ-AD
Welcome to EZ-AD, where we bring cutting-edge TV solutions to life! Based in Santa Clarita, CA, we create innovative entertainment technology, from sleek TV units to intelligent remotes, ensuring seamless viewing experiences. Our technology powers everything from Disney magic to Red Bull thrills, lighting up screens worldwide.
Why Join EZ-AD?
At EZ-AD, we’re redefining tech support. We offer a dynamic work environment where your skills are valued and rewarded. Here’s what you can look forward to:
- Competitive Pay: Earn between $18 - $20 per hour, reflecting your expertise and dedication.
- Paid Days Off: Enjoy paid days off after your confirmation period, because we believe in work-life balance.
- Performance Bonuses: Receive bonuses for sign-ups and outstanding performance, recognizing your hard work and commitment.
Job Responsibilities
As an EZ-AD TV Tech Support Representative, you’ll be the go-to problem solver for our customers, tackling any technical issues with confidence and expertise. Here’s what your role includes:
- Troubleshooting Guru – Diagnose and resolve issues like units not powering on or getting stuck in cycles. No tech challenge is too big.
- Remote Control Whisperer – Master our remotes and specialized devices, helping customers with setup and usage.
- FAQ Expert – Handle common inquiries with clarity and efficiency, ensuring customers get quick and helpful responses.
- Customer Support Champ – Provide top-notch phone support, breaking down technical solutions in a way anyone can understand.
- Tech-Savvy Communicator – Strong English skills and the ability to explain tech concepts in a simple, engaging way.
Requirements
To excel in this role, you’ll need:
- Technical Expertise – A solid background in troubleshooting TV technology.
- Exceptional Communication – Clear, professional English skills to guide customers effectively.
- Problem-Solving Skills – A knack for diagnosing and fixing tech glitches quickly and efficiently.
Location: Santa Clarita, CA, USA
Salary : $18 - $20