Operations Manager

At South Georgia North Florida Eye Partners, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in efficient and cost effective manner. 

The Operations Manager works in conjunction with the Facility Administrator in overseeing administrative, financial, optical, and operational activities of the practice.

Operations Management

• Identifies opportunities for practice growth and revenue diversification through satellite offices, ambulatory surgery centers, or other ventures and ensures effective implementation and subsequent management of designated priorities.
• Monitors developments in the local market and provides recommendations regarding appropriate responses and strategies. Ensures implementation of planning and growth initiatives.
• Upholds the standards mandated by OSHA and ensures compliance within the practice.
• Partners with Facility Administrator to arrange, coordinate and manage the annual OSHA in-service review for the ACS.
• Maintains HIPAA compliance to ensure confidentiality and integrity of the practice.
• In partnership with the Facility Administrator, ensures operational and facility compliance measures are met.
• Works with Corporate Marketing team in the development and administration of ongoing marketing efforts to inform current and potential patients regarding practice services available; also monitors effectiveness of such efforts through appropriate measures and review.
• Assists with planning and coordinating practice events.
• Maintains positive and loyal relationships among referring specialists, actively solicits and resolves areas of concern, and provides appropriate training and coordination assistance for referring offices.
• Oversees all supply ordering and inventory management in all departments (non-clinic related)
• Oversees failing and outdated equipment to ensure optimal efficiencies and safety requirements (non-clinical related).
• Ensures timesheet authorization, PTO approvals and all required payroll reporting is completed in a timely manner.
• Manage all Dr PTO through the corporate Dr Tracking tool.
• Performs other duties and assumes various responsibilities as determined by the Facility Administrator and Regional Director of Operations.
• Coordinate office contracts and facilities maintenance (snow removal, lawn care, HVAC repairs, etc.)
• Assigns door and alarm codes and access level of PM and EMR modules.
• Works with vendors and contractors on installation and implementation of new workflows, equipment, and/or technologies.
• Oversees training of departments in new operations, processes and equipment.
• Contributes to the team effort by completing other tasks as needed.

Financial Management

• Maintains appropriate oversight of practice financial operations as it relates to supply and optical purchasing, budgeting, and safekeeping of practice assets, and ensures optimal efficiency and profitability within the practice.
• Ensures key performance indicators are met across all departments.
• Meets with RDO and Facility Administrator on a regular basis to provide recommendations, reporting and insights.
• Provides day-to-day oversite and leadership to the AR team.
• Creates and maintains reports and dashboards with regard to operational analytics.
• Assists with Doctor Recruiting efforts in conjunction with Corporate Shared Services and Regional Director of Operations.
• Coordinates with Corporate Payroll to ensure accurate processing of bi-weekly payroll.

Leadership Oversight

• Directly manages the designated departments inclusive but not limited to staff training and development.
• Ensures effective supervision and training of practice staff, encourages optimal performance, and maintains compliance with operating procedures and governmental regulations.
• Ensure timely and effective referring physician engagement and support.
• Fosters a positive work environment by communicating effectively across all departments (both clinical and non-clinical).
• Conduct monthly manager meetings.
• Serve as the Day 1 Contact for all new employees (onboarding) including I-9 verification, IT setup, general practice specific rules/processes/access/parking/uniforms etc.
• Escalates employee relations and other important human resource related matters to the Corporate HR Department.

• Bachelor’s degree required, (MBA preferred)
• 3 years of multi-site clinical management experience required; ASC experience strongly preferred. Ophthalmology a plus.
• Proven ability to thrive in a highly matrixed environment.
• Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations.
• Intermediate computer skills including Microsoft Office; Word, Excel, Outlook, and PowerPoint.
• Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames; ability to adapt to frequent priority changes.
• Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams.
• Strong problem solving and negotiation skills.
• Ability to work with sensitive and confidential information on a daily basis.

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.