Member Support Analyst

Job Description

Member Support Analyst I

EyeProGPO (EPG) Member Support Analysts are the primary point of contact for the external and internal teams and are responsible for developing long-term member/supplier relationships and connecting with key business executives and stakeholders. They are our liaison between external members, suppliers, and internal teams, working to ensure that projects are on time and deadlines for solutions are met according to member and/or supplier needs. An EPG Member Support Analyst must have superior member service skills and expertise in managing member relationships. They need excellent problem-solving skills and must be able to cater to the needs of the members without sacrificing the needs of the EPG. Member Support Analysts work across many states and, on rare occasions, may need to travel to our member facilities to meet with clients or attend conferences.

EPG Member Support Analysts work with members daily and are responsible for understanding their needs and resolving issues as they arise. They must have excellent communication, organizational, and time management skills. Critical traits for success include excellent listening, negotiation, and presentation skills, plus the ability to prioritize tasks to meet member/supplier deadlines. Our member support team plays a vital role in ensuring our members receive the maximum benefit from their EyeProGPO membership.

Key attributes

• Confidence, persistence, determination, the ability to easily build rapport with a wide variety of personality types, and the ability to actively listen to member/supplier needs to help properly deliver solutions.
• A Member Support Analyst collaborates cross-functionally with colleagues, senior leadership, and external members (members, suppliers, and GPO partners) to execute and achieve revenue growth objectives.
  
  

Responsibilities

• Respond to member inquiries via phone, email, and web portal in a timely and professional manner.
• Assist members with navigating EyeProGPO’s resources and programs.
• Onboard new members and ensure they understand the full value of their membership.
• Manage and track multiple projects simultaneously.
• Maintain accurate and up-to-date member and supplier records.
• Lead virtual and in-person meetings to develop an understanding of a member’s needs and share details of EPG’s core capabilities.
• Develop business relationships within member accounts through regular meetings, phone calls, and networking events.
• Support business and account development, including sales/lead generation and contacting prospective members.
• Perform sales data analysis to assist key member/supplier accounts.
• Communicate cost increases, decreases, discrepancies, and related information as necessary.
• Maintain awareness of industry best practices, business, and technology trends to develop a strong business aptitude for a consultative approach with clients.
• Gain a solid understanding of the key priorities of the member and supplier partners and align your efforts to support those needs and objectives.
• Build and maintain positive relationships with our supplier network.
• Interface with suppliers to gather product information, pricing, and contract details.
• Work with supplier partners on executing new item launches and reformulations of products.
• Build and maintain strong business relationships with suppliers and GPO partners.
• Request, maintain, and update member/supplier electronic records.
• Work collaboratively with internal and external EPG teams.
• Maintain accurate member and supplier data in the EPG CRM system.
  
  

Requirements

Bachelor’s degree or equivalent business experience.

Excellent written and verbal communication, presentation, and problem-solving skills.

Ability to work in a fast-paced environment.

Ability to work collaboratively within a team setting, as well as independently.

Strong basic computer skills, especially within Microsoft Office Suite.

Willingness and ability to travel (

Member services or sales-related experience is preferred.

Business development and professional selling experience within the healthcare industry are a plus!

Track record of successful experience with new account development or large account management a plus!

Experience with CRM, specifically ZoHo, a plus!

Benefits:

EyeProGPO offers competitive compensation, benefits, and opportunities for advancement. Come join our team and enjoy all the benefits of a career! See the details below.

Competitive Pay and Benefits Package – Health, Dental, Vision, and Life available

PTO (Paid Time Off)– after 30 days of employment.

• EyeProGPO, LLC is an Equal Opportunity Employer. EyeProGPO, LLC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
  
  

Company Description

EyeProGPO is an ophthalmology-focused group purchasing organization formed to help healthcare providers and ambulatory surgery centers realize cost savings and workflow efficiencies by utilizing aggregated membership purchasing volume to negotiate discounts with manufacturers, distributors, and vendors to lower the cost of healthcare. Veteran-friendly!

EyeProGPO is an ophthalmology-focused group purchasing organization formed to help healthcare providers and ambulatory surgery centers realize cost savings and workflow efficiencies by utilizing aggregated membership purchasing volume to negotiate discounts with manufacturers, distributors, and vendors to lower the cost of healthcare. Veteran-friendly!