Optician (20505)

Summary

Provide world class customer service to our patients by providing product information and assisting them in selecting the right eyeglasses to fit their visual needs and lifestyle.  Generate sales by promoting products and services.  Perform work with a focus on effective communication with the patient, coworkers and the physician. Always represents EHN in a professional manner.

Supervisory Responsibilities

This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Primary Duties and Responsibilities

• Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive and responsive; present a professional and respectful demeanor at all times.
• Assess optical needs of patients; analyze and interpret prescriptions written by ophthalmologists or optometrists.
• Assist patients with eyeglass selection after considering their prescription, occupation, habits, and facial features; make recommendations on eyeglass frames, lenses, and lens coatings.
• Customize the fit of glasses by adjusting the frames and taking accurate measurements.
• Fix, adjust, and refit broken frames.
• Generate sales of eyeglasses and accessories by educating patients and making recommendations.
• Educate patients on products and services available, including name brands and the variety of materials available.
• Provide instructions to patients regarding adapting to, wearing, and caring for eyeglasses.
• Process paperwork such as inventory and sales tracking, work orders and patient insurance information; maintain records on patients’ prescriptions, work orders, and payments.
• Prepare work orders that provide laboratory technicians the information necessary to grind and insert lenses into a frame, including prescriptions for lenses and information on their size, material, color, and style.
• Coordinate work with coworkers, including lab technicians to ensure services and products are appropriate and performed in an efficient, timely and accurate manner.
• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
• Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. 
• Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA.

Secondary Functions

• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

• High school diploma or equivalent.
• Minimum of one year experience preferred.
• American Board of Opticianry (ABO) certification required or the ability to acquire within 12 months of employment.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills, and Abilities

• Must be computer literate.
• Must possess basic math skills.
• Knowledge and understanding of optical terminology.
• Ability to keep current and maintain knowledge base of products and services available to patients.
• Strong interpersonal skills with a genuine desire to help people.
• Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors and patients at all times.
• Ability to address patient complaints and resolve problems; ability to define problems, collect data, establish facts, and draw valid conclusions.
• Skill in handing difficult patients successfully and respectfully.
• Ability to communicate clearly and concisely, both orally and in writing.
• Must be detail oriented.
• Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.

Physical Demands / Work Environment

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.
• This position requires manual/finger dexterity as necessary to perform daily job duties.
• Occasionally required to stand and/or walk for extended periods of time.
• Occasionally required to sit for extended periods of time.
• Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.
• Frequently required to sit for extended periods of time.
• Frequent and/or continuous talking.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success.  That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.