What are the responsibilities and job description for the Sales Associate - Optical Specialist - Part Time position at Eyeglass World?
Company Description
At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100 locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you!
Job Description
The Optical Specialist is customer-facing role at the heart of the EGW in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.
Essential Functions:
Create An Exceptional Customer Experience
Education
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100 locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you!
Job Description
The Optical Specialist is customer-facing role at the heart of the EGW in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.
Essential Functions:
Create An Exceptional Customer Experience
- Deliver warm, confident, and personalized service at every stage of the visit
- Guide customers through eyewear selection, final fitting, and product education
- Ensure customers leave feeling confident in both their eyewear and their experience
- Assist with patient flow and pre exam screenings to support Optometrists
- Help ensure smooth transitions between exam, finish, and pickup moments
- Sere as a calm, knowledgeable presence throughout the customer journey
- Perform finishing work including final adjustments, inspections and quality checks
- Ensure all eyewear meets EGW standards for fit, function, and presentation
- Prepare orders for pickup and deliver polished, brand aligned handoff
- Support order entry, tracking, and timely completion
- Maintain organized, clean, and efficient finish and retail areas
- Identify and resolve quality or service issues proactively
- Model EGW service standards, tone, and behaviors in every interaction
- Uphold visual, experiential, and operational brand standards in the store
- Partner with the store team to deliver a consistent and elevated experience
- Perform other duties as assigned
- Complies with all policies and standards
Education
- High School Diploma or equivalent (Required)
- Must be currently employed in a lab position in an EGW store location (Required)
- 1 year experience in optical, retail, sales, or customer service (Required)
- Strong multitasking, time management and organizational skills (Required)
- Clear communication and the ability to educate customers effectively (Required)
- Ability to prioritize customer satisfaction at every interaction (Required0
- Support store team in shared goals (Required)
- Bilingual abilities (Preferred)
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.