What are the responsibilities and job description for the Patient Care Coordinator (Front Desk) position at EyeDocs Family Eye Care?
Do you enjoy helping people, staying organized, and keeping details on track? At EyeDocs Family Eye Care, our Patient Care Coordinators are an essential part of making each patient’s visit smooth and stress-free.
This role is more than a front desk position — it combines administrative responsibility with patient interaction. From the first phone call to check-out, you’ll make sure patients feel cared for and that every detail of their visit is handled with accuracy and professionalism.
What You’ll Do
- Answer and direct calls with a friendly, professional tone
- Schedule, reschedule, and confirm appointments
- Verify insurance benefits and prepare visit flow sheets in advance
- Maintain accurate patient information and records
- Collect payments and explain benefits clearly
- Support patients through specialty services like dry eye therapy and contact lenses
- Collaborate with the team to keep the day running smoothly
What We’re Looking For
- Strong communication skills — clear, confident, and professional
- Detail-oriented with excellent organizational ability
- Patient-focused mindset — calm, positive, and helpful even under pressure
- Ability to multitask in a busy environment
- Team player who takes initiative and ownership
- Prior experience in healthcare, insurance, or customer service is helpful, but not required — we’ll train the right person who shares our values
Why EyeDocs?
We’re a family-owned practice serving Brookville, Germantown, and surrounding communities. Joining our team means:
- Being part of a supportive, hard-working team that values integrity and excellence
- Building lasting relationships with patients and families
- Having the chance to grow into a long-term career, not just a job
If you want to be part of a respected, community-focused practice where your skills and attitude truly matter, we’d love to meet you.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Flexible spending account
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- What about this position interests you and how can you help provide better care to our patients within this position?
Work Location: In person
Salary : $19