Front Office Specialist - Training Provided

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities   

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.


• Provide exceptional customer service during every patient encounter (in person or via phone).


• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.


• Answer phones (both external and internal); assure prompt, courteous service at all times.


• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.


• Double check insurance authorizations to ensure completion and build accurate flow sheets.


• Knowledge of common fees charged for common visits.


• Check out patients and collect correct paymentsaccording to procedures.


• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.


• Complete daily reconciliations / close day / countdown cash drawer.


• Comply with all company policies and procedures including HIPAA.


• General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served 

• Front Office Specialist will work with team members and patients of all ages, races, and genders. 

SECTION 4: Education, Licensure & Certification Requirements 

• High School Diploma or GED

SECTION 5: Experience Requirements 

• Industry related experience preferred.


• Favorable result on background check as required by state.

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions


• Logical and Critical thinking skills


• Customer-focused with excellent written, listening and verbal communication skills


• Enjoys learning new technologies and systems


• Detail oriented, professional attitude, reliable


• Exhibits a positive attitude and is flexible in accepting work assignments and priorities


• Meets attendance and tardiness expectations outlined in policy


• Ability to work various days and hours as needed by the business


• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations


• Interpersonal skills to support customer service, functional, and team mate support




• Able to communicate effectively in English, both verbally and in writing




• Ability for basic to intermediate problem solving, including mathematics


• Basic to intermediate computer operation




• Proficiency with Microsoft Excel, Word, and Outlook




• Specialty knowledge of systems relating to job function


• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities: 

• There are no supervisory responsibilities for this position.

SECTION 8: PHYSICAL DEMANDS: 

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements

% of Time

Physical Requirements

% of Time

Bending

25

Vision – close/distance

100

Carrying

25

≤ 25

Vision – color vision

100

Climbing

5

Vision – depth perception

100

Driving

10

Vision – peripheral vision

100

Grasping

100

Vision – ability to adjust focus

100

Hearing

100

Stooping

25

Lifting

10

≤ 25

Walking

75

Pulling

10

≤ 25

Writing/Typing

100

Pushing

10

≤ 25

Speaking

100

Reaching

50

Fine Motor Skills

100

Sitting

50

Use of Hands

100

Standing

50

Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure:   Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. 

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone.  Must have good working knowledge of Microsoft applications.  Other equipment may be used as needed. May use Oprometric equipment/devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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