What are the responsibilities and job description for the Optometric Support- Floater position at EyeCare Center of Martin?
Optometric Support Staff (Floater)
Job Type
Full-time, MWThF 8AM-5PM Tu 8AM-6PM
Benefits
On-the-job training
Paid time off
Sick time
Employee discount
Paid holidays
Bonuses (annually and birthday)
*benefits applicable to full-time employees only, after the three (3) month probationary period.
Qualifications
Optometric experience PREFERRED
Ability to maintain a professional attitude in working with co-workers and patients
Ability to communicate clearly, concisely, and timely, both verbally and in writing
Task management, ability to see a variety of tasks through to completion
Time management skills, ability to prioritize and work quickly and efficiently when there are multiple customers/patients to assist
Ability to deal with stressful situations, such as dissatisfied customers and schedule delays and changes
Exemplary customer service and interpersonal skills
Team player, strong willingness to help other staff
Confidentiality, discreet with protected health information (PHI) and knowledgeable of HIPAA Privacy Rule
Ability to stoop, bend, crouch, reach, climb stairs, and stand for prolonged periods of time to assist customers/patients
Ability to lift, carry, push, and pull up to approximately 25 lbs
Flexibility in task assignment from day to day
Ability to retain information and quickly grasp new concepts
Responsibilities
Provide support to the opticians in the lab and dispensary:
Assist patients in selecting frames and lenses that best suit their needsTake necessary measurements (i.e. patient’s pupillary distance)Input orders and patient information into RevolutionehrCompute and process payments through WeaveInspect final product for accuracyDispense glasses to patients and educate patient on how best to care for their glassesProvide exceptional customer serviceMaintain knowledge of current sales and promotion as well as policies regarding payment, returns, and exchangesMaintain up-to-date knowledge of the product boards in the dispensaryStock and straighten merchandiseWork with small manual tools (screwdriver, pliers, etc.) and heat to complete frame repairs and adjustments
Provide clerical and administrative support as needed:
Answer telephone, take messages, and return voicemailsSchedule appointmentsObtain and enter demographic, insurance, and financial information into RevolutionehrGreet and check-in incoming patientsAssist with the billing/collection processOTP pre-appointment confirmations and intake interviews
Provide support to the technicians as needed:
Assist techs to care for patients in a timely, effective mannerPerform activities involving patient care, pre-testing, post-exam duties, FDT testingPerform a preliminary evaluation of patients prior to exam (i.e. dilation, topicals, diagnostic medications, ect.)Perform verbal interviews with patients to determine medical issues and reason for their visit prior to examCommunicate patient information effectively with Techs and OptometristsSchedule referral appointments and complete the appropriate paperwork
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $10 - $15