Optical Assistant

The Optical Assistant fills vision correction prescriptions, fits and adapts lenses and frames. Day to day duties include record keeping, accounting, inventory, sales, work order placement and customer service.

MINIMUM QUALIFICATIONS

Education and Experience:

• High school diploma or GED required

ESSENTIAL SKILLS AND ABILITIES

• Proficient computer skills
• Ability to problem solve
• Detailed oriented
• Gain a working knowledge of post-operative Medicare, Medicare Replacement and Medicaid plans
• Excellent communication skills, proper grammar and writing capability
• Team-oriented
• Self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
• Possess a caring, patient and friendly attitude
• Gain familiarity with all forms associated with the patient’s medical record
• Gain familiarity with the use and operation of optical software
• Gain knowledge relating to lenses, frames and all optical supplies
• Sales ability

DUTIES AND RESPONSIBILITIES

1. Greet all patients in a friendly manner

2. Provide routine cleaning and adjustment services for patients entering into the practice

3. Educate and assist with the selection of eyewear that is available in the optical department

4. Order jobs from labs according to practice protocols

5. Check-in and document all incoming job orders correctly

6. Collect payment on optical orders

7. Notify the patient in a timely manner when their order is ready to be dispensed

8. Ensure all optical boards and surrounding areas are clean and well stocked at all times

9. File patient insurance claims for glasses

10. Complete paperwork efficiently and accurately to document sales and patient activities

11. Ensure the highest level of customer service and patient satisfaction

12. Process all incoming and outgoing deliveries for FedEx, UPS, etc.

13. Professional and Personal Development/Goals and Objectives

a. Exhibit professional demeanor with a positive attitude when representing the practice

b. Maintain certification, where applicable, and continues to improve skills. Must attend all in-service, webinar training seminars as directed by the Office Team Lead

c. Set goals and objectives for professional growth. Review and revise goals on an ongoing basis

d. Provide input on how to improve customer service, decrease costs and increase revenue for the optical department

14. Customer Service

a. Support the practice core values and mission statement to develop, enhance and promote quality customer service through team effort

b. Exhibit flexibility, sensitivity and respect while maintaining an effective working relationship with all team members

15. Maintain practice confidentiality, follow HIPAA guidelines and the rules and regulations of the practice as documented in the practice employee manual

16. Maintain standards of productivity as defined by management

17. Perform other duties as assigned

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• The majority of the time on-the-job is spent walking and sitting
• At times the job may require weight to be lifted up to 50 pounds
• The job requires the following types of vision: close, distance, peripheral and depth perception
• Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
• Must be able to communicate clearly in person and over the telephone
• Hearing must be adequate to perform job duties in person and over the telephone
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SUPERVISORY RESPONSIBILITIES: None

OTHER

This job description is intended only to describe the general nature and level of work performed. The Optical Assistant must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. It is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Optical Assistant will perform all duties listed in this job description as well as any other assigned by the Optical Director. Overtime may be required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• 1 late Night per week
• 1 evening training once a month

Experience:

• Sales: 1 year (Preferred)

Work Location: This Position will float to other locations

• Ability to commute/relocate:
• Work type: In person

Job Type: Full-time