What are the responsibilities and job description for the Medical Front Office Receptionist/Call Agent position at Eye Physicians of the East Bay?
*Attention: We have two locations (Oakland & Lafayette), coverage is adjusted based on the demands of the business.
Company Overview: Eye Physicians of the East Bay
A leader in comprehensive eye care in Oakland and Lafayette, California! We realize that every patient who comes to our office entrusts us with one of the most precious things in their life: their sight. We never take this trust for granted, and we treat each patient as we would want any member of our own families treated.
Michael L. Wang, M.D., F.A.C.S.; Steven G. Pascal, M.D.; and Jane V. Loman, M.D. have decades of experience in comprehensive medical and surgical eye care. In fact, a large percentage of the doctors and nurses in the East Bay medical community choose us for their own eye care and refer their patients, friends and family to our practice.
We are dedicated to providing the highest level of care to each and every patient, regardless of their circumstances or how complicated their case may be. We have the most advanced diagnostic, therapeutic, and surgical technology that exists in all of ophthalmology. Laser-assisted, small incision cataract surgery with refractive correction and advanced, micro-invasive glaucoma surgery are two examples of state-of-the-art surgical techniques that we routinely use to preserve and restore vision for our patients.
Our physicians also have many years of experience in prescribing eyeglasses or contact lenses to their patients in order to improve their eyesight.
Job Overview:
We are seeking candidates who can provide friendly and professional front desk service for patients. Candidates should be compassionate, able to multi-task, and possess strong communication skills.
Overview:
We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our medical office team. The ideal candidate will serve as the first point of contact for our patients, handling incoming calls and providing exceptional customer service. This position focuses primarily on answering phones, directing calls appropriately, and assisting patients with scheduling and general inquiries.
Key Responsibilities:
- Answer and route all incoming phone calls in a courteous and professional manner
- Schedule, confirm, and update patient appointments accurately
- Provide information about office hours, services, and policies
- Take detailed messages and ensure timely communication with clinical and administrative staff
- Verify and update patient information as needed during phone interactions
- Maintain confidentiality of patient records and adhere to HIPAA regulations
- Support front office operations as needed (light administrative duties only)
Qualifications:
- High school diploma or equivalent required
- Previous experience in a medical office or customer service role preferred
- Strong communication and phone etiquette skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with medical scheduling software or electronic health record (EHR) systems is a plus
- Reliable, punctual, and professional demeanor
Work Environment:
- Medical office setting
- Regular business hours, Monday–Friday
- Collaborative and supportive team atmosphere
Compensation:
- $17/hour
- Benefits available after probationary period (if applicable)
Perks and Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Free parking
- 401k
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid jury duty
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17