Front Desk Team Lead

Overview

The Ophthalmology Front Desk Team Lead oversees the daily operations of our clinic's reception area while providing direct, high-quality administrative support to patients and administrative staff. This role ensures a seamless patient intake process, coordinates high-volume schedules across multiple providers, manages front office workflows, and acts as the primary point of contact for the receptionist team. The ideal candidate works closely with the Practice Administrator to align front office operations with overall clinic goals, possesses strong leadership skills, maintains proficiency in the MEDENT EMR system, and a passion for delivering exceptional patient experience.

Work Schedule

· Standard Hours: Monday through Friday, 8:00 AM to 4:30 PM.

· Summer Hours Perk: Enjoy shortened summer hours with shifts ending at 12:00 PM (noon) on Fridays during the summer months.

COMPENSATION & BENEFITS

· Salary: $24.50/ hr

· Paid Holidays: 10 paid holidays per year.

· Full benefits package details (health, dental, 401K, PTO/ Sick) to be discussed during the interview process.

CORE LEADERSHIP RESPONSIBILITIES

· Team Supervision: Coordinate daily front desk staffing schedules, assign desk coverage, align breaks/ lunches, and manage patient flow to minimize wait times.

· Training: Train new front desk staff and serve as the main resource for procedural questions.

· Performance Management: Monitor staff adherence to office policies, document performance milestones or issues, and provide feedback directly to the Office Administrator.

· Escalation Management: Serve as the first point of contact for complex patient scheduling conflicts, billing questions, or patient complaints.

· Policy Implementation: Assist management in deploying updated front office workflows, compliance policies (including HIPAA).

DAILY ADMINISTRATIVE DUTIES

· MEDENT EMR Management: Utilize MEDENT EMR daily for scheduling, patient tracking, electronic charts, and processing patient communications.

· Patient/ Staff Interaction: Mediates high-stress patient interactions with empathy and professionalism.

· Patient Intake and Check-Out: Greet patients warmly, confirm identification, collect and scan intake forms, and efficiently process check in/outs.

· Insurance Verification: Differentiate between medical eye care insurance and vision routine benefits; ensure prior authorizations or referrals for specialized testing and procedures are obtained.

· High-Volume Scheduling: Help staff manage a multi-line phone system to schedule, reschedule, or cancel complex appointments according to doctor availability and urgent eye care needs.

SKILLS AND QUALIFICATIONS

· Experience: Minimum of 2–3 years of experience in a medical office environment, preferably experience in an Ophthalmology or Optometry practice highly preferred.

· EMR Proficiency: Required proficiency in MEDENT EMR or a highly comparable medical software system.

· Leadership Background: At least 1 year of experience supervising a team, acting as shift lead, or training personnel. Strong Communication, problem- solving skills.

· Soft Skills: Outstanding verbal and written communication skills; exceptional empathy and patience when working with elderly or visually impaired patient demographics.

· Education: High school diploma or equivalent required; an associate degree or related medical certifications (e.g., CPOA, Certified Ophthalmic Assistant) is a plus.

Pay: $24.00 - $24.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person

Salary : $24 - $25