Triage Technician

Join EANM as a Tech Triage Technician, who plays a critical role in assessing and prioritizing a patient’s needs over the phone. If you thrive in a fast-paced environment, have strong clinical judgement, and want to make a meaningful impact on patient care – this could be the perfect fit!

Why Choose Us?

• Paid on-the-job training & career advancement opportunities
• Extensive personalized training provided regardless of prior experience
• Internal Career Ladder
• Largest Ophthalmology & Optometry practice in the Southwest

What You'll Do:

• Prioritize eye-related emergencies by assessing patient symptoms to clarify the responsibilities and expectations
• Initiate and manage prior authorizations, advocating for patients & supporting physician- designed treatment plans to preserve vision
• Identify prescription refill needs and collaborate closely with physicians to manage clinical patient care 
• Ensure accurate and efficient documentation in the EMR while effectively coordinating patient care 
• Apply quick & critical thinking in evaluating symptoms, medical history, and patient circumstances in real time 

What We’re Looking For:

• High school diploma or equivalent required
• COA certification required within 90 days of hire (Tech Triage I)
• Experience in ophthalmic subspecialties and scribing preferred
• Strong communication, critical thinking, and multitasking skills
• Must complete required LMS training annually

Benefits We Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k) 
• Education Assistance 
• Company-paid Life, AD&D, Disability Insurance & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com.

Req.# 2855