What are the responsibilities and job description for the Support Center Call Rep position at Eye Associates Of New Mexico?
Join EANM as a full-time, Support Center Rep, you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!
**Must be a New Mexico Resident or moving to New Mexico.
Starting pay range: $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA)
Why Choose Us?
- Paid on-the-job training & career advancement opportunities
- Extensive personalized training provided regardless of prior experience
- Internal Career Ladder
- Largest Ophthalmology & Optometry practice in the Southwest
- Telecommuting Opportunities after successful onsite training!!!
What You'll Do:
- Handle high call volume efficiently, with a friendly, professional attitude
- Schedule appointments based on physician preferences/templates and patient needs
- Verify insurance and demographic information
- Route non-scheduling calls to appropriate departments
- Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner
What We’re Looking For:
- Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
- Strong telephone etiquette, organizational skills, and keyboard proficiency
- Friendly, team-oriented attitude and customer-first mindset
- Experience in healthcare or call centers is helpful but not required
- Bilingual in English/Spanish a strong plus
Benefits We Offer:
- PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
- Medical, Dental & Generous Vision Benefits
- 401(k)
- Education Assistance
- Company-paid Life, AD&D, & more!
** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.
Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com.
Req.# 2821, 2821-1, 2821-2, 2821-3, 2821-4, 2821-5
Salary : $16 - $20