What are the responsibilities and job description for the Patient Care Coordinator – Surgery Center position at Eye Associates Of New Mexico?
Patient Care Coordinator – Surgery Center
Eye Associates of New Mexico | Santa Fe, NM
Full-Time
Are you organized, dependable, and someone who enjoys helping people feel welcome and cared for?
Eye Associates of New Mexico is seeking a full-time Patient Care Coordinator to join our Ambulatory Surgery Center team in Santa Fe. This is a great opportunity for someone who enjoys working with patients, staying organized in a busy environment, and being an important part of a collaborative healthcare team.
As a Patient Care Coordinator, you'll help patients navigate the administrative side of their surgical experience—from check-in and answering questions to preparing patient charts, coordinating records, and assisting with insurance and payment information. You'll work closely with patients and families as well as our nursing, scheduling, billing, and physician teams.
What You'll Do
In this role, you will:
- Welcome and check in patients on the day of surgery
- Serve as a helpful point of contact for patients and their families
- Verify patient demographics and assist with collection of patient payments/co-pays
- Work with the Billing Department on insurance verification and payment information
- Prepare and organize patient charts for upcoming surgeries
- Maintain surgery scheduling information and assist with same-day/add-on cases
- Process and post payments and assist with daily balancing and deposits
- Maintain and retrieve medical records, physician requests, dictations, and pathology documentation
- Answer phones and communicate with patients, physicians, physician offices, and team members
- Help keep information accurate, organized, and moving efficiently throughout the surgery center
- Provide backup support in other administrative areas as needed
These responsibilities reflect the position's combination of patient service, financial processing, scheduling, and medical-record support.
What We're Looking For
Required:
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to stay organized and pay close attention to detail
- Comfortable working with computers and learning healthcare systems
- Ability to communicate professionally and positively with patients, coworkers, and physicians
Preferred:
- Knowledge of medical terminology
- 2 years of healthcare experience
The formal job description identifies a high school diploma as required and medical terminology knowledge with two years of healthcare experience as preferred.
You'll Be a Great Fit If You Are
Someone who is compassionate and patient-focused, dependable, adaptable, collaborative, and committed to doing accurate, high-quality work. We value team members who communicate well, follow through, treat others with respect, and are ready to help wherever needed.
Benefits That Support You
At Eye Associates of New Mexico, we value the people who care for our patients. Our benefits include:
- Paid Time Off (PTO)
- 8 paid holidays — including the day after Thanksgiving and Christmas Eve
- Medical, Dental & Generous Vision Benefits
- 401(k)
- Education Assistance
- Company-paid Life Insurance
- Company-paid AD&D Insurance
- And more!
** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.
AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer
Join Eye Associates of New Mexico
If you're looking for a patient-focused role where your organization, communication, and customer service skills can make a difference every day, we'd love to hear from you.
Apply today to join the Eye Associates of New Mexico team in Santa Fe!
Req # 2930-1, 2930-2