Patient Service Representative

Job Summary

The Patient Service Representative (PSR) is responsible for providing exceptional customer service and administrative support to patients and their families. The PSR serves as a vital link between patients and healthcare providers, ensuring a smooth and efficient experience throughout the patient’s journey.

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors warmly, addressing their inquiries and needs.
• Provide information about services, procedures, and policies.

Scheduling and Registration:

• Schedule appointments and manage patient calendars.
• Collect and verify patient information, including insurance details and medical history.

Administrative Support:

• Maintain accurate and organized patient records.
• Handle phone calls, emails, and other communications professionally and efficiently.

Insurance and Billing:

• Assist patients with understanding their insurance benefits and coverage.
• Process payments and provide financial information as needed.

Problem Resolution:

• Address patient concerns and complaints promptly, escalating issues when necessary.
• Collaborate with healthcare staff to ensure patient needs are met.

Compliance and Confidentiality:

• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Ensure compliance with all healthcare policies and procedures.

Qualifications:

· Education: High school diploma or equivalent; associate’s degree preferred.

· Experience: Previous experience in a healthcare or customer service role is highly desirable.

Skills:

· Excellent communication and interpersonal skills.

· Strong organizational abilities and attention to detail.

· Proficiency in computer systems and electronic health records (EHR).

· Ability to handle multiple tasks in a fast-paced environment.

· Working Conditions:

· May require sitting for extended periods and occasional lifting of materials.

· Work in a healthcare setting, interacting with patients, families, and medical staff.

· This position requires excellent attendance as there is minimal back-up. All time off requests should be submitted with a 2 week notice unless unforeseeable.

Employee Benefits

· 6 Paid Holidays

· Sick and Vacation time

· Health Insurance

- Basic Life when Enrolled

· Dental Insurance

· Vision Insurance

· We offer AFLAC

· FSA (Cafeteria plan)

· 401K

· Uniform Allowance

The descriptions listed above are included in, but not limited to, the responsibilities of the Patient Service Representative.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $23