What are the responsibilities and job description for the Member Consultant position at External Job Board?
The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.
Responsible for performing a variety of cash and non-cash transactions. This includes:
- Cashing checks
- Receiving deposits
- Processing funds transfers
- Processing loan payments
- Verifying authenticity of negotiable instruments
- Selling cashier’s checks, teller’s checks, and money orders
- Help with end of day balancing if necessary
- Notary services
Responsible for assisting members with their account maintenance needs. This can include but is not limited to the following:
- Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
- Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.
- Research and resolve account issues
Responsible for performing various card (ATM and Debit) related functions. This includes:
- Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
- Maintaining an accurate log of cards processed, destroyed, and received
- Researching fraud, transaction history, payments, and purchases
- Completing loss and stolen reports as needed
- Act as a liaison between member and Card Services department
- Balancing instant issue card machine and doing card stock inventory daily
Referrals:
- Maintain and deepen relationships with credit union members
- Identify needs and refer members to Purdue Fed team members who have expertise in those products and services
- Encourage members to use self-service banking solutions
Additional Requirements:
- Analytical Skills - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.…)
- People Skills - Ability to quickly and effectively build relationships through listening and interacting with members and associates.
- Problems Solving Skills - To effectively and efficiently arrive at a solution to various problems encountered.
- Communication Skills - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener.
- Interpersonal Skills - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
- Mult-tasking Skills - - Prioritizing and working on multiple tasks as required in a timely manner.
- Mathematical Skills - To ensure calculations are done correctly by using basic mathematical skills.
- Cash Handling Skills - Being able to handle high volume of cash through the workday.
- Microsoft Office Skills - To create documents, letters, spreadsheets, send/receive emails, etc.
- Company Specific Software - Fiserv, DocuSign, Meridian Link, and others
- Basic Compliance - BSA, MLA, etc.…