What are the responsibilities and job description for the Patient Services Team Leader position at External Brand?
ABOUT
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit https://www.austinregionalclinic.com/careers/
PURPOSE
Under supervision of the Clinic Manager or Business Office Supervisor, is responsible for being a resource for employees and completing assigned daily job duties of the business office staff such as appointments, check in/check out, patient registration, review of claim queues, etc. Supports business office operations by coordinating patient benefits and payments, initiating proper authorizations and referrals, and correct scheduling and coding of surgical and non-surgical procedures. Acts as a resource for patients and staff with business office related questions/problems requiring resolution. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
● Performs all of the tasks of the Patient Service Coordinators and Sr. Patient Service Coordinators as needed or assigned.
● Coordinates on-the-job training for all new and existing Patient Service Coordinators.
● Acts as a resource for patients and staff with business office related questions/problems requiring resolution.
● Participates in and assists with coordination of business office team meetings.
● Communicates frequently with Supervisor or Manager to remain knowledgeable concerning policy/procedure and helps disseminate information to staff as needed.
● Ensures business processes and protocols are followed in the business office areas.
● Reviews charges in the Charge Review Work Queue for accuracy and takes appropriate action.
● Posts patient payments to account and voids transactions as needed.
● Handles patient price quotes as needed.
● Responsible for all End-of-Day Reports and daily deposits for the clinic.
● Participates with management team in developing and working toward clinic goals.
● Responsible for patient recall system (this includes tracking patients who are considered high risk).
● Quality assurance for all workflow and processes within the business office.
● Helps maintain standardized processes.
● Helps implement processes and suggests improvements.
● Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
● Regular and dependable attendance.
● Follows the core competencies set forth by the Company, which are available for review on CMSweb.
● Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
● Attends meetings/training as required, including attending ongoing organizational leadership training to improve leadership skills.
● Assists other Patient Service Coordinators as needed in all areas of the business office.
● May compile statistical data regarding patient/provider encounters for supervision review.
● May participate in the hiring/interview process for new business office staff to enhance leadership skills.
● Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
High school diploma or GED. One (1) or more years of medical experience required. Must be able to perform functions of a Sr. Patient Services Coordinator.
Knowledge, Skills and Abilities
● Knowledge of medical insurance and authorization processes.
● Knowledge of basic coding principles very helpful.
● Excellent computer and keyboarding skills, including familiarity with Windows and ability to create spreadsheets (Excel) and other documents (Word) for analysis and review.
● Excellent customer service skills.
● Excellent interpersonal & problem solving skills.
● Ability to work in a team environment.
● Proficient in EPIC (practice management and EMR superuser), Copia, PAD, Synapse, Allscripts and WebMedx.
● Ability to engage others, listen and adapt response to meet others’ needs.
● Ability to align own actions with those of other team members committed to common goals.
● Excellent verbal and written communication skills.
● Ability to manage competing priorities.
● Ability to perform job duties in a professional manner at all times.
● Ability to understand, recall, and communicate, factual information.
● Ability to understand, recall, and apply oral and/or written instructions or other information.
● Ability to organize thoughts and ideas into understandable terminology.
● Ability to apply common sense in performing job.
Work Schedule: Monday - Friday: 8am-5pm