Office Manager - Festival Office - La Crosse WI

Altra Federal Credit Union is seeking a motivated and community-focused Office Manager to lead operations at our Festival Foods location on Copeland Avenue in La Crosse. This role is ideal for a dynamic professional who thrives in a retail-integrated environment and is passionate about delivering exceptional member service. As the Office Manager, you will oversee daily branch operations, support and develop staff, and ensure a welcoming, efficient experience for every member who walks through our doors. Join a team that values integrity, collaboration, and making a positive impact in the communities we serve!

Key Responsibilities

• Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.
• Manage the Assistant Office Manager and Financial Service Representatives of the office.
• Supervise, train and support staff to provide excellent member service.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Coordinate with local service providers’ maintenance or repair activities as required.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Promote awareness of Altra through involvement in community organizations and volunteering.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member service and consumer lending.

Qualifications 

• Associate’s degree in a business-related field such as finance, accounting or marketing. Experience in lieu of degree can be considered.
• Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required
• Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.
• Credit Union experience is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of financial regulations, compliance requirements, and industry best practices.

Availability

• This position is salaried; 40- hours a week, Monday through Saturday.
• Opening and closing shifts Monday through Friday will be between the hours of 8:00 a.m. to 7:00 p.m.
• One (1) to two (2) Saturday shifts per month from 8:30 a.m. to 4:00 p.m. will be required.

Pay and Benefits

• Competitive annual salary of $76,320 , and eligible for manager / office bonus
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.