Health Guide

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under close supervision of leadership, supports Healthy Lifestyle team by assisting with direct patient care duties and customer service. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Meets with adult and pediatric (teenage) patients for initial visits and follow ups.
• Takes and documents vital signs.
• Review patient history and help provide guidance on most appropriate meal replacement option best suited for the patient’s lifestyle.
• Meets with patients weekly to go over goals, meal planning, and meal replacement products.
• Helps patients reaffirm their decision to maintain a healthy lifestyle through the use of effective coaching and motivation.
• Accurately and completely performs patient follow-up activities on patient orders, scheduling and cancellation of appointments, patient questions and other items as directed by other healthiness staff, dietitian, or provider.
• Assists with product sales for medically supervised meal replacement program, and manages patient orders.
• Enters and verifies charges in the patient account.
• Provides input and feedback to the Healthiness team.
• Responsible for reviewing EMR inbasket for any callbacks, and performs outreach to patients electronically or by phone for new referrals.
• Ensures food replacement products are properly stocked weekly
• Coordinates with the purchasing department for supply replenishment, and ensures the delivered supply matches the order.
• End of month inventory counts completed and entered for your clinic and checking for expiration and upcoming expiration. Completing supply return request for items past date and working with purchasing to complete.
• Follows directions given by Healthiness team dietitians and physicians.
• Follows Ideal Protein and Optifast protocols.
• Provides patients with educational materials as directed.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties within the scope of the unlicensed personnel as assigned.

QUALIFICATIONS

Education/Experience:

Required: 

• High school diploma or equivalent.
• Experience working with patients or clients in the wellness or healthcare environment
• Completion of a Health Coach Certification within 1 year of hire and/or Bachelor’s degree in related field of nutrition, exercise physiology or kinesiology.

Approved programs Cornell Wellness Coaching, ACE Health Coaching, Precise Nutrition Coaching, Duke Integrative Medicine, Health Coach Institute, Dr. Sears Wellness Institute or other approved by program manager & operations director.

Preferred:

• Graduate from accredited Medical Assistant Program or military Medical Assistant program with relevant patient healthcare experience
• Experience with Ideal Protein and Optifast.
• Bilingual in English and Spanish.

Knowledge, Skills and Abilities

• Knowledge of medical terminology.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem solving skills.
• Ability to work in a team environment.
• Excellent computer and keyboarding skills, including familiarity with Windows and electronic medical record software, preferably EPIC.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Certificate/License

• Medical Assistant certification preferred.
• Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card.

Work Schedule: Monday - Friday, 8am - 5pm.