What are the responsibilities and job description for the Clinic Administrative Assistant position at External Brand?
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
PURPOSE
Creates and maintains provider and physician urgent care, after-hours and holiday schedules. Provides administrative/analytical support to Clinic Management team with projects and tasks, including any clinic needs on the floor. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
- Responsible for creating and maintaining the monthly provider and physician urgent care, after-hours and holiday schedules for all applicable clinics.
- Communicates and works with Department Chiefs on call schedules.
- Helps maintain provider time off requests; enters PTO or worked hours in timekeeping system as needed.
- Provides administrative and analytical support to members of the Clinic Management team.
- Provides assistance to the support staff, providers, and management team to ensure efficiency of the clinic, to include phone and floor coverage.
- Receives calls from patients and providers and provides resolution or disseminates to appropriate member of Management team in a timely manner.
- Helps maintain provider schedules and time off requests.
- Coordinates facility requests.
- Formats, types, and proofs correspondence including memos, letters, and other documentation.
- Assists in the coordination of meetings, issuing reminders, confirming attendance, and ordering requested items for the meetings.
- Responsible for ensuring the completion of clinic projects.
- Compiles and maintains the on-call schedules for each department and enters it in Amion and any other needed location while ensuring outside entities receive the call schedules.
- Responsible for/assists with creating and maintaining the holiday staff schedule.
- Assists/supports AH staff scheduling as needed.
- Performs essential clerical functions.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED.
Preferred: Two (2) or more years of office assisting or clerical experience.
Knowledge, Skills and Abilities
- Ideal candidate will be detail oriented and able to manage competing priorities and deadlines
- Proficient with using Microsoft Office applications with intermediate skill level in Microsoft Outlook, Word, and Excel.
- Ability to perform job functions, troubleshoot problems and make decisions without direct supervision.
- Must be able to understand and follow oral and written instruction and must be able to communicate with co-workers to perform duties as part of a work group.
- Must display a high level of accuracy, critical thinking and organization.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Ability to handle competing priorities.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Work Schedule: Monday - Friday 8am-5pm