Call Center Scheduler / Appointment Coordinator (Inbound & Outbound)

Inbound/Outbound Call Center Representative / Appointment Setter

Pay: $15.00 per hour

Job Type: Full-Time

Schedule: Evening hours and Saturdays, 9:00 AM – 2:00 PM

Exterior Source | Bath Source is hiring an Inbound/Outbound Call Center Representative / Appointment Setter to join our growing home improvement team. This role is a great fit for someone who enjoys phone-based customer service, appointment setting, scheduling, follow-up calls, and working in a goal-oriented environment.

You will make outbound calls, answer inbound calls, follow up with homeowners, schedule appointments, confirm appointments, and reschedule appointments when needed. This position requires strong communication skills, attention to detail, and comfort using CRM software, Microsoft Outlook, email, and scheduling tools.

About Exterior Source | Bath Source:
Exterior Source | Bath Source is a trusted local home improvement company with more than 50 years of experience serving homeowners. We specialize in roofing, gutters, gutter protection, windows, doors, siding, trim, pavers, decks, garage floor coatings, and bath remodeling.

What You’ll Do:

· Make outbound calls to homeowners and follow up with interested leads.

· Answer inbound calls and respond to customer inquiries in a professional and friendly manner.

· Schedule, confirm, and reschedule in-home consultations with our Project Specialists.

· Use a proven script and process to gather accurate customer and project information.

· Enter call notes, lead details, appointment updates, and outcomes into our CRM/scheduling system.

· Use Microsoft Outlook, email, and scheduling tools to support appointment coordination.

· Meet performance goals related to call volume, contact rate, appointment setting, rescheduling, and customer experience.

· Provide excellent customer service and represent Exterior Source | Bath Source professionally.

What We’re Looking For:

· Comfortable making outbound calls and answering inbound calls.

· Strong communication skills and a professional phone presence.

· Friendly, dependable, organized, and detail-oriented.

· Comfortable using CRM software, Microsoft Outlook, email, and basic computer programs.

· Able to follow a script, ask questions, and accurately enter information.

· Motivated by clear goals, team success, and personal performance expectations.

· Positive attitude and willingness to be coached.

· Prior call center, appointment setting, scheduling, customer service, hospitality, telemarketing, inside sales, or home services experience is a plus.

· High school diploma or equivalent required.

Physical Requirements:

· Ability to sit and work on a computer and phone for extended periods.

· Frequent typing and phone/headset use.

· Ability to clearly hear and communicate by phone.

· Ability to stay focused and accurate during periods of high call volume.

· Occasionally lift or move up to 10 pounds.

Why Join Exterior Source | Bath Source?

· Established local company with more than 50 years of home improvement experience.

· Supportive team environment with training and coaching provided.

· Clear goals, proven processes, and opportunities to improve your skills.

· Military-spouse friendly workplace that values communication, dependability, adaptability, and teamwork.

· Great fit for candidates with experience in customer service, scheduling, call centers, hospitality, inside sales, or appointment setting.

Apply Today:
If you are dependable, coachable, comfortable using CRM software and Microsoft Outlook, and able to handle both inbound and outbound calls, we would love to hear from you.

Pay: $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid training

Application Question(s):

• Are you comfortable making outbound calls to homeowners to schedule appointments using a script?
• Are you available to work evenings and Saturdays?

Experience:

• Call Center: 1 year (Preferred)

Ability to Commute:

• Chesapeake, VA 23320 (Required)

Work Location: In person

Salary : $15