Front Desk Agent

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

$16 hourly

• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Welcome guests warmly, determine their needs, and manage the registration process.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in hospitality or customer service is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!