What are the responsibilities and job description for the Team Lead / Guest Service position at Extended Stay Hotels?
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
- Ability to operate the property management system technology.
- Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
- Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
ENVIRONMENTAL JOB REQUIREMENTS
- While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds.
- Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
- Occasionally lift and/or move up to 25 pounds.
- While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
- The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
- The work environment will typically be at moderate to loud noise levels.
- Associate may be asked to travel to help additional locations within a reasonable geography.
- Associate may be asked to travel to cover additional sites during the GM's absence.
MINIMUM QUALIFICATIONS
- Prior hotel experience is required.
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
- Previous supervisory experience is desired.
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18
