What are the responsibilities and job description for the Hotel Front Desk Clerk position at Extended Stay America Longview?
Job Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energy and organizational skills will help create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with professionalism and enthusiasm.
Responsibilities
- Greet visitors, clients, and staff warmly, ensuring a professional and friendly atmosphere at all times
- Answer multi-line phone systems promptly and efficiently, directing calls to appropriate departments or personnel
- Perform data entry tasks accurately within spreadsheets, databases, and client management systems
- Handle clerical duties including filing, proofreading documents, and maintaining organized records
- Support office management activities by overseeing supply inventory, filing systems, and basic bookkeeping tasks
- Provide excellent customer support through clear communication, courteous phone etiquette, and timely assistance
- Check guests in and out of the hotel
- Attend to guest issues as needed
Skills
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Experience with data entry, filing, and document proofreading to ensure accuracy and clarity
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Bilingual abilities are a plus for serving diverse clients and team members
- Knowledge of office management practices, including calendar management and appointment scheduling
- Familiarity with front desk procedures in medical or dental settings is advantageous
- Exceptional customer service skills with a professional phone communication style and strong organizational awareness
Join us to be part of a vibrant team where your proactive approach and technical proficiency will make a meaningful difference every day!
Pay: $11.00 - $12.00 per hour
Work Location: In person
Salary : $11 - $12