IT Support Specialist

About Us:

Founded and headed by Gary Barnett, Extell Development Company is a full-service development company driven by an internal team of talented real estate professionals whose combined breadth of experience includes all areas of real estate development.   As a nationally acclaimed real estate developer of residential, commercial, retail, hospitality, and mixed used properties, Extell specializes in the creation of prime properties distinguished by sophisticated design and first-class amenities.  

Position Overview:

The IT Support Specialist provides high-level customer service and technical support for all aspects of workplace technology services, including systems troubleshooting, hardware/software installations, network connectivity, and user support. This role ensures production outages and incidents are resolved quickly, manages staff onboarding/offboarding, and delivers onsite and remote assistance. Success in this position requires strong logical troubleshooting skills to methodically identify root causes and resolve technical issues efficiently. The specialist also participates in testing new technologies and maintaining a high standard of client satisfaction. This is an on-site position. 

Essential Job Duties:

• Provide technical support for desktop/notebook computers, peripherals, printers, scanners, mobile devices, and IP phones.
• Manage, troubleshoot, and resolve issues related to workplace technology, including network-based systems, system security, recovery, and backup procedures.
• Diagnose and resolve product performance problems, including those related to firewall, proxy, or antivirus software.
• Perform configuration, repair, and installation of hardware and software; replace parts and perform upgrades as needed.
• Manage IMAC (Installs, Moves, Adds, and Changes) for desktops, laptops, printers, and peripherals.
• Provide IT support for events, staff relocations, and division-sponsored functions.
• Participate in the testing, implementation, and quality assurance of new workplace technologies, including remote connectivity products and equipment.
• Escalate complex issues as needed to higher-level IT teams while providing third-level incident support.
• Maintain the highest level of collaboration and communication with end users, colleagues, and management.
• Complete all required/assigned training and documentation.
• Perform other duties as assigned.

Hardware/Software Knowledge:

Hardware & Infrastructure

• PC Hardware: Troubleshoot and repair failures (motherboards, power supplies, memory, storage). Perform replacements, upgrades, and reconfigurations.
• Network Troubleshooting: Resolve LAN/WAN connectivity issues including cabling faults, switch/router errors, IP conflicts, VPN, and wireless networks.
• TCP/IP Stack: Basic understanding of networking fundamentals including IP addressing, DNS, DHCP, and routing concepts.
• Printing & Imaging: Install, configure, and troubleshoot printers, copiers, and multifunction devices (drivers, queues, connectivity).

Software & Systems:

• Windows OS: Install, configure, and support Windows 10/11, including updates, drivers, and security patches.
• Microsoft Office 365: Deploy, troubleshoot, and support Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
• Adobe Creative Cloud: Install, configure, and provide user support for Acrobat, Photoshop, Illustrator, Premiere, and other Adobe products.
• Security Tools: Troubleshoot issues involving antivirus, firewalls, and proxy configurations.

Qualifications:

• 3 years of desktop support experience with hands-on hardware and software troubleshooting.
• Strong experience with workstation assembly, upgrades, and component replacement.
• Hands-on experience installing and configuring Windows OS, Office applications, antivirus, and browsers.
• Proven ability to manage workload, resolve issues efficiently, and maintain high customer satisfaction.
• Effective written and oral communication skills, with ability to explain complex issues to non-technical audiences.
• Logical troubleshooting skills with a methodical approach to diagnosing and resolving technical issues.
• Ability to lift and move up to 20 lbs.

Education/Training:

• Bachelor’s degree in Computer Science or related field preferred, OR equivalent professional experience

Compensation & Benefits:

Extell Financial Services Inc. offers opportunities for professional growth and advancement; and competitive pay and benefits to include:

• Medical, Dental, and Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short- and Long-Term Disability
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

Equal Opportunity Employer