Extell Financial Services

About Us:

Extell Financial Services, Inc. (EFS) provides financial accounting & reporting, information technology, operations, and human resource services exclusively for Extell Development Company and its affiliates. Extell Development Company is a nationally acclaimed real estate developer of luxury residential, office, retail, and hospitality properties. EFS is proud to be recognized as one of the Best Places to Work in Kentucky and one of Louisville’s fastest-growing businesses.

Position Summary:

The Director of Operations will oversee technical and various business operations across multiple entities (real estate development, property management, and financial services). This role requires a strategic thinker with strong leadership skills and a deep understanding of technical operations within an intricate and growing organization. The Director of Operations routinely collaborates with other departments to support the company's operational goals.

Key Responsibilities:

Operational Strategy & Process Improvement

• Establish, standardize, and streamline operational processes across all affiliated companies (development, management, and financial entities).
• Foster a culture of continuous improvement by driving technical initiatives to enhance efficiency, scalability, and compliance while maintaining process excellence.
• Develop and implement best practices for cross-company workflows and communication.
• Ensure alignment of technical operations with the company's overall business objectives.

Insurance & Risk Management

• Manage property, liability, and owners’ insurance programs across all entities.
• Ensure adequate coverage, timely renewals, and compliance with regulatory requirements.

Corporate Office Management

• Oversee office management and administrative functions for all corporate locations.
• Ensure facilities, resources, and support services meet operational needs.

Budgeting & Financial Oversight

• Prepare and manage operating budgets for all corporate entities.
• Monitor expenses, identify cost-saving opportunities, and ensure alignment with financial goals.
• Collaborate with finance teams on forecasting and reporting.

Technology Leadership

• Oversee IT strategy, infrastructure, and cybersecurity initiatives; partnering proactively with IT leadership and staff.

Performance & Risk Management

• Identify and mitigate operational and technology risks.
• Ensure business continuity and disaster recovery plans are in place.

Vendor & Stakeholder Management

• Manage relationships with external vendors and service providers, ensuring the delivery of high-quality services and solutions.
• Negotiate contracts and agreements with vendors to secure the best terms and conditions for the company.
• Work closely with internal stakeholders to understand their technical needs and provide appropriate solutions.

Team Leadership

• Manage a small but high-performing operations team.
• Foster a culture of accountability, innovation, and continuous improvement.

Strategic Partnership

• Act as a key advisor to the COO/President on operational and technology matters.
• Support integration of new acquisitions or developments into existing operational frameworks.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Real Estate, Information Technology, or a related field required.
• Master’s degree (MBA or MS) preferred, especially with a focus on operations, real estate, or technology management.
• 7 years of progressive leadership experience in operations within real estate development, property management, or financial services.
• Proven track record of:
  • Establishing and streamlining operational processes across multiple entities.
  • Managing corporate budgets and financial oversight.
  • Overseeing IT strategy and systems implementation.
  • Handling property, liability, and owners’ insurance programs.
• Proven experience in project management, leading teams, process improvement, strong analytical and planning skills etc.
• Experience managing multi-location corporate offices and administrative functions.
• Strong background in process improvement methodologies
• Vendor and contract management experience for technology, office management and insurance.
• Leadership experience building and managing cross-functional teams.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively with cross-functional teams and manage multiple priorities.
• Project Management certification preferred.

Compensation & Benefits:

Extell Financial Services, Inc. offers competitive pay and benefits; and opportunities for professional growth and advancement to include:

• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short- and Long-Term Disability
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

*Equal Opportunity Employer