Shift Leader

Pay range for this position is $14.50 to $15.00 per hour.

Position Title: Dairy Queen Shift Leader Part Time

Reports To: Store Manager and Assistant Manager

Job Objective:

Under the direction of and in coordination with the Management team, the Shift Leader will provide leadership and guidance to CSR team members during scheduled shifts. A shift leader must be able to perform all job functions including customer service, product preparation, and cash accountability. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service.

Principal Duties and Responsibilities:

• Greet customers, initiate, and complete customers transactions quickly and accurately.
• Responsible for accurate cash handling. Accepting money and providing change to customers.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to escalate the problem to management.
• Assist in training new hires and offering guidance and coaching when necessary.
• Complete any paperwork required. Keep accurate logs of transactions as necessary.
• Inform supervisor of equipment breakdown or adjustments required.
• Prepare products quickly and accurately, while following all preparation, health, and safety standards.
• Assist in leading the team to ensure constant and consistent quality, service, cleanliness, and value to each customer.
• Complete assigned prep work for stocking and set up of work area.
• Stock and execute the proper rotation of products.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, and various other cleaning tasks.
• Protect store assets by being aware of security processes, checking IDs when appropriate, and being alert and aware of the behavior of people in the store.
• Adhere to all City, County, and State regulations, policies, laws, and ordinances.
• Maintain and develop Staples Enterprises, Incs corporate image and reputation via ethical activities, confidentiality, and great customer service.
• Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company.

Qualifications of the Position:

• Excellent customer service skills.
• Strong communication skills.
• Ability to read and follow written instructions.
• Able to work in a fast-paced environment.
• Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking.
• Ability to manage and prioritize a variety of activities simultaneously.
• Ability to stand for several hours at a time.
• Must be available to work days, evenings, weekends, and holidays.
• Must be available to work 20-25 hours per week.
• Exposure to outside weather conditions and walk-in cooler and freezers frequently.
• Ability to handle raw, frozen, and cooked food products, where applicable.
• Ability to work with nuts and other allergens.