What are the responsibilities and job description for the Tech Operations Manager position at ExpressPros - Grand Rapids, MI?
Tech Operations ManagerJob SummaryAGrand Rapids commercial cleaning company that was founded in 2004 and provides unparalleled specialty cleaning services and Professional custodial optionsin Grand Rapids and beyond. This includes significant restoration, building disinfection, cleaning and housekeeping contracts in commercial buildings, healthcare facilities, schools and institutions. Our team of professionals is motivated, trustworthy, experienced and dedicated to providing exceptional services to our clients.Tech Operations ManagerResponsibilitiesSupervise, train, recruit and support cleaning techniciansJob SchedulingMonitor performance and ensure adherence to safety and quality standardsManage day-to-day ops including equipment allocation and supply inventoryIn-field support, ensuring jobs are completed to the highest standardCoordinate vehicle maintenance, equipment repairs, and inventory restockingTrack job costs, time logs, and project completion reportsCollaborate with sales team on service proposals, job walkthroughs, and clientonboardingSchedule & Pay1st shift: Monday- Friday 7am-3am with weekends as needed- This is a 40 hour a week job-typically work 2-3 hours during daytime business hours and then in the field at night an additional 4-6 hours$55,000/ YearTech Operations ManagerQualifications:Proactively communicate with sales to mitigate potential quality issuesConduct post-service follow-ups and implement improvements based on clientfeedbackMaintain high service standards through regular training and performanceevaluationsClean driving backgroundAssist in developing operational policies, procedures, and safety protocolsSupport budgeting and KPI tracking for productivity and profitabilityTypically work 2-3 hours during daytime businesshours and then in the field at night an additional 4-6 hoursID:qnkTyx
Salary : $55,000