What are the responsibilities and job description for the Service Writer position at Expresso Lube?
A service writer at Expresso Lube will involve documenting service needs, communicating with technicians, and ensuring a smooth, professional customer experience from start to finish.
Key Responsibilities
- Greet customers and assess service needs
- Create accurate work orders based on customer concerns
- Communicate repair recommendations and estimates clearly
- Schedule service appointments and manage workflow
- Coordinate with technicians to ensure timely completion of work
- Provide updates to customers throughout the service process
- Review completed work orders for accuracy and billing
- Process invoices and collect payments
- Maintain organized records of services and customer interactions
- Handle customer questions, concerns, and complaints professionally
Job Types: Part-time, Full-time
Pay: $10.00 - $16.97 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $10 - $17